Community Resources & Housing Leader

Latoya Fleming

Apex, NC ***** 919-***-**** ***********@*****.***

Professional Summary

Results-driven professional with 15+ years of experience spanning healthcare, mental health, customer service, security, and logistics. Founder and operator of a Domestic Violence Transitional Home, providing safe housing and supportive services for women and children. Certified Peer Support Specialist with strong knowledge of trauma-informed care and client advocacy. Skilled in clerical and administrative support, medical and security procedures, and frontline customer engagement. Recognized for leadership, adaptability, and building community partnerships. Proficient in Microsoft Office Suite with intermediate computer skills and certified in fingerprinting for compliance-based services.

Core Competencies

Transitional & Supportive Housing Operations

Peer Support & Trauma-Informed Care

Security & Safety Management

Fingerprinting & Background Screening (Certified)

Client Advocacy & Case Management

Medical Terminology & Patient Care

Clerical & Administrative Support

Microsoft Office (Word, Excel, Outlook)

Merchandising, Retail Fixtures & Inventory

Delivery & Courier Logistics

Professional Experience

Founder & Operator – Women Journey of Rahab Transitional Home

Durham County, NC 2023 – Present

• Established and manage a nonprofit transitional housing program for domestic violence survivors.

• Provide case management, supportive services, and community referrals.

• Oversee compliance, licensing, and partnerships with local agencies and donors.

• Manage staff, volunteers, and budgeting while maintaining high standards of resident care.

Independent Courier Driver – TForce Logistics Inc.

Raleigh, NC Nov 2023 – Present

• Deliver medications to nursing homes across multiple counties and states.

• Ensure secure and compliant medical supply transportation.

EZ Cater Delivery Driver – ezCater

Raleigh, NC Oct 2024 – Present

• Manage professional setup and delivery of catered orders.

• Maintain customer satisfaction with punctual and organized service.

Security Officer – RDU International Airport

Morrisville, NC Oct 2022 – Present

• Conduct patrols, monitor access, and respond to alarms.

• Ensure compliance with airport security regulations.

Delivery Driver – Amazon Flex

Garner, NC Mar 2019 – Present

• Independently deliver packages, optimize routes, and maintain delivery accuracy.

Merchandising & Fixture Roles (Lead & Traveling Merchandiser)

Quest Service Group (2018–2020) Davaco Inc. (2020–2022)

• Supervised merchandising teams during store resets and remodels.

• Executed planograms, assembled displays, and coordinated inventory placements.

Healthcare & Mental Health Roles

• CNA, Quality Health Care (2008–2018): Provided direct patient care, phlebotomy, and EKG monitoring.

• PCA, Dixon Mental Health (2008–2017): Supported clients in community and residential programs.

• Office Admin & PCA, Infiniti Home Health (2010–2013): Balanced clerical duties with patient care delivery.

Education

Associate Degree, Medical Assistance – Miller-Motte College, Greenville, NC (2018)

Coursework in Allied Health – Pitt Community College, Lenoir, NC (2008–2010)

GED – Lenoir Community College (1996)

Certifications & Licenses

Certified Peer Support Specialist

Fingerprinting Certification

CNA – Certified Nursing Assistant

Certified Medical Assistant

CPR & First Aid Certification

CPI Certification (Crisis Prevention)

Driver’s License (Class C, Non-CDL)

Pallet Jack / Forklift Operation

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