Energetic Shift Lead with Customer Focus

CHRIS BUTLER

Douglasville, GA ***************@*****.*** 912-***-****

Available Immediately Reliable Transportation

OBJECTIVE

Energetic shift lead with a background in guest experience, team morale, and floor operations. Known for keeping shifts running smooth, resolving customer issues on the spot, and building the kind of team energy that shows up in satisfaction scores. Looking for a full-time role where I can lead people and make a real impact.

SKILLS

Team Morale & Culture • Guest Experience & Customer Resolution • Shift Floor Management Cash Handling & Register Accuracy • Quality & Standards Assessment • Opening & Closing Procedures

WORK EXPERIENCE

Shift Lead Chick-fil-A, Douglasville, GA March 2024 – September 2025

• Managed floor operations during shifts for a team of 15+ — kept the line moving, filled gaps, and made sure the shift ran without issues

• Focused on team morale day-to-day, checking in with crew members and keeping energy positive so it showed in how guests were treated

• Served as the go-to person for customer complaints and resolutions — de-escalated situations and turned bad experiences around on the spot

• Conducted daily RQA (Restaurant Quality Assessments) across front and back of house, flagging anything that didn't meet food, service, or cleanliness standards

• Counted registers and cash pouches accurately at the start and end of shifts

• Made sure team members were fed and taken care of throughout the shift — kept morale high and people focused

Crew Member Chipotle, Douglasville, GA April 2024 – Present

• Keep up with high-volume customer orders during peak hours without slowing down the line

• Handle the register, process payments accurately, and balance the drawer at end of shift

• Resolve customer concerns quickly and professionally to keep satisfaction high

• Balancing 20+ hours of work per week alongside full-time college coursework EDUCATION

High School Diploma

Currently enrolled in college coursework

ADDITIONAL

• Shows up on time, every shift — strong attendance record throughout both positions

• Works well independently and stays composed when things get busy or go sideways

• Picks up new tasks quickly and doesn't need constant direction once shown the ropes

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