Maintenance Technician II - Troubleshooting Expert

MS MARIO SMITH

803-***-**** *****.*****.*****@*****.***

OBJECTIVE EXPERIENCE

To join an organization as a

Maintenance Technician that allows

growth, training, and rewarding

career opportunities. Seeking a

challenging role that will allow my

problem-solving skills, and critical

thinking to be delivered through hard

work and ultimately exceeding our

customers’ needs and expectations

Maintenance Technician II- -Amazon

2/23 - Present

- Performed advanced troubleshooting, repair, and maintenance on industrial equipment, including control systems, conveyors, and electrical components.

- Conducted regular inspections to ensure operational efficiency and compliance with safety standards.

- Collaborated with engineers and other technicians to diagnose issues and implement effective solutions.

- Managed and prioritized multiple work orders, ensuring timely completion of preventive and corrective maintenance tasks.

- Assisted in training and mentoring junior technicians, promoting a culture of safety and continuous improvement.

- Utilized CMMS (Computerized Maintenance Management Systems) to document work, track inventory, and schedule maintenance activities.

Contract Field Technician - Vodastra Technologies

04/ 19 - 01/23

-- Provided on-site technical support for a wide range of hardware and software issues, ensuring minimal downtime for clients.

- Diagnosed, repaired, and replaced faulty components in computers, servers, printers, and other IT equipment.

- Responded to service requests promptly, traveling to client locations to resolve issues efficiently and effectively.

- Maintained detailed records of repairs, parts used, and service outcomes, ensuring accurate documentation for future reference.

- Collaborated with remote support teams to troubleshoot complex issues and implement long-term solutions.

- Educated clients on best practices for maintaining and optimizing their technology to prevent future issues. Electronic Merchandising and Sales Lead - Premier Retail Services,Mosaic, Acosta, and BDS Marketing

01/17- 02/2021 -

-Responsible for setting up Electronic Displays, including Troubleshooting and Software updates Training store reps on new products and innovations

-Providing customer with experience and knowledge of product in person and hands on Setting up events that helps with Marketing and Sales, utilizing high traffic times for stores Training new team members on jobsite, and working with team on complex displays and units

HP Technologies-Level II Sales Specialist, MarketSource 12/2018 - 05/2020

-Responsible for increasing sales of new technology products in big box retail locations Training store reps on new items and helping to merchandise and get product on shelf Building, maintaining, and troubleshooting electronic merchandising and interactive displays

-Running different programs and brand ambassador within client base such as Roku, Oculus and Intel

SKILLS EDUCATION

6 Years of experience with

mechanical, electrical, blueprint

reading, welding, construction and

Microsoft Office Suite

10+ years professional customer

service, product sales and customer

relations experience

2 years Management and Training

Skilled troubleshooting and

problem-solving skills with close

attention to detail

Wichita Technical Institute (WTI) – Wichita, KS 06/10 – 10/11

Graduated in Integrated Electronics Technology program, curriculum included:

● Fundamentals of Electronics & Digital Technology

● Advanced Analog Circuitry

● Computer Technology and Microsoft A+

● Communications Integration Technology

● Industrial Electronics and Controls

● Automated Control Systems/Basic Pneumatics and

Hydraulics

Strong work ethic with a commitment

to follow through on policies and

procedures

Produce quality work with little or no

supervision

LEADERSHIP EXPERIENCE

Collaborated with brands located in big box retailers, working with management and brand supporting leaders to meet demands and customer needs.

Responsible for building diverse teams to accomplish duties assigned to each store location in North Carolina, Georgia, and South Carolina

**********@*****.*** 803-***-****

IRIE EARGLE- MANAGER-

ENTERPRISE RENTALS

**************@*****.*** 620-***-****

JOSE LOPEZ- FIELD

TECHNICIAN-

HEWLETT-PACKARD

******.********@*****.*** 316-***-****

ALIYAH

ABDUL-HAMEED

SALES MANAGER –

BISCO INDUSTRIES

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