Administrative Assistant with Healthcare Experience

Daphne Rivas

Greeley, Colorado *****, United States • 970-***-**** • ********.*@******.***

Administrative Assistant (AA60) Closing 2/2/2026

Profile

Detail-oriented Administrative Assistant with broad healthcare and service-operations experience. Proficient in calendar and schedule management, confidential record-keeping, compliance documentation, and inventory procurement. Trusted front-line coordinator for admissions/discharges, high-volume phone support, and client transportation coordination; uses office systems and databases to streamline workflows and ensure accurate state-required reporting. Professional Experience

Northpoint Recovery, 2025

Administrative Assistant

• Scheduled and maintained clinician and client calendars across inpatient and outpatient programs, coordinating appointments and resources to keep daily operations on track.

• Served as a front-line point of contact for walk-in traffic and high-volume phone calls, routing inquiries appropriately and supporting admissions and discharges while maintaining strict confidentiality.

• Coordinated client transportation and medication rides to ensure timely attendance for therapy and group sessions, communicating updates to staff and clients as schedules changed.

• Maintained accurate client documentation, including urine analysis collection records and required behavioral assessment reporting to the State of Colorado.

• Managed inventory for inpatient and outpatient departments by tracking stock levels and ordering supplies to prevent disruptions to care delivery.

NoCO Maid and Services LLC, 2020 to 2026

Owner

• Owned day-to-day administrative operations for a service business, managing scheduling, billing, and client communications while balancing multiple priorities and deadlines.

• Maintained accurate records and handled sensitive client information with discretion; completed client-requested document notarizations and related documentation.

• Created and executed marketing outreach to increase visibility and customer acquisition, using clear written messaging and consistent follow-up with prospective clients.

• Built and managed vendor and contractor partnerships, coordinating service logistics and resolving issues quickly to maintain service quality and client retention.

• Trained and supported staff on safety protocols, quality standards, and customer service expectations to ensure consistent, reliable service delivery. NCMC, 2019 to 2020

Staffing Coordinator

• Owned daily staffing coordination across multiple facilities by building and adjusting schedules to maintain coverage, honor shift commitments, and respond quickly to call-outs and last-minute changes.

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• Maintained accurate, confidential staff compliance records by verifying active licenses and certifications and communicating status updates to leadership to support audit readiness.

• Partnered with leadership to forecast staffing needs by tracking coverage gaps and upcoming schedule changes, then translating findings into updated schedules and staffing plans.

• Resolved real-time staffing issues by coordinating with Administrative Representatives and Charge Nurses, documenting decisions, and communicating updates to impacted teams to keep operations running smoothly.

• Supported timekeeping accuracy in Kronos by correcting punches and related records, following established processes and deadlines to ensure reliable payroll inputs. NCMC, 2014 to 2017

Administrative Assistant

• Prepared meeting agendas, captured and transcribed minutes, and distributed system-wide reports to keep department leaders informed and on schedule.

• Coordinated multiple calendars, meetings, and travel for department leaders, balancing competing priorities and honoring deadlines in a fast-paced healthcare environment.

• Maintained confidential employee and department records with a high level of discretion and accuracy, supporting compliant record keeping and sensitive communications.

• Managed and distributed patient satisfaction results, compiling updates for leadership and supporting timely follow-up on service concerns.

• Served as the primary administrative contact for inpatient unit operations, handling day-to-day communications and resolving routine issues to support smooth unit workflow. NCMC, 2011 to 2014

Health Unit Coordinator

• Coordinated patient admissions and discharges while serving as the central point of contact for unit communications, maintaining accurate records and timely information flow for clinical staff.

• Managed high-volume phone traffic and in-person requests, triaging needs, routing messages, and providing clear updates to support efficient unit operations and customer service.

• Updated daily staffing assignments and communicated changes to physicians and nursing staff, balancing competing priorities and honoring schedules in a fast-paced environment.

• Maintained confidentiality when handling patient information and sensitive communications, using calm, professional verbal and written communication.

• Managed supply inventory and ordering to keep the unit stocked, tracking usage and coordinating replenishment to prevent disruptions to patient care. NCMC, 2011 to 2013

CNA

• Provided direct patient care in an acute care setting, assisting with activities of daily living while maintaining patient comfort, dignity, and safety.

• Monitored and documented vital signs, identified changes in patient condition, and promptly communicated updates to nursing staff to support timely clinical decisions.

• Performed blood glucose checks, accurately recorded results, and reported findings for treatment follow-up per care team direction.

• Assisted with EKG procedures, supported accurate workflow and patient preparation, and communicated results to the care team while maintaining confidentiality. Page 2

NCRH, 2009 to 2010

CNA / Rehab Tech Relief

• Supported safe patient transfers and mobility assistance for rehabilitation patients by following established safety protocols and responding quickly to patient needs.

• Assisted patients with therapy exercises and daily mobility tasks as directed by physical therapists, reinforcing care plans and reporting observations to the care team to support recovery.

• Maintained a clean, organized care environment by completing routine room and equipment cleaning and restocking to reduce safety risks and support efficient unit operations.

• Provided consistent, respectful patient care while maintaining confidentiality and professionalism in sensitive situations.

Education

CSU Global

Business Administration, Denver, Mar 2026 to Present Areas of Expertise

Administrative Support

Report Generation

Time Management

Interpersonal Skills

Clerical Functions

Communication

Multi-Tasking

Ethical Standards

Technology Proficiency

Customer Service

Confidentiality

Record Keeping

Organizational Skills

Team Collaboration

Licenses & Certifications

Colorado Notary Public, Department of Regulations, Jun 2024 to Present Certified nursing assistant, D.O.R.A, Apr 2008 to Present Page 3

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