Customer Service Associate with Warehouse Experience
Resume:
Imani Williams
Raleigh, NC *****
**************@*****.***
Professional Summary
Detail-oriented professional with 2 years of experience in customer service, retail, and warehouse roles. Skilled in conflict management, phone communication, and client inquiry handling. Adept at resolving customer complaints and providing order assistance. Seeking a remote Customer Service Representative/Call Center position to leverage strong communication and administrative skills. Authorized to work in the US for any employer
Work Experience
Cashier
Food Lion-Raleigh, NC
November 2025 to Present
* Assisted customers with purchases and answered questions about products and services
* Handled cash register operations and processed transactions accurately
* Resolved customer complaints and provided solutions to ensure satisfaction
* Maintained a clean and organized checkout area
* Managed customer inquiries and provided order assistance
* Detected counterfeit currency and ensured safe cash handling practices
* Demonstrated attention to detail during all transactions
* Supported team members with administrative tasks as needed Lead Customer Service Representative
Circle K-Raleigh, NC
June 2024 to June 2025
* Led customer service team in handling client inquiries and resolving complaints
* Managed phone communication and assisted customers with order issues
* Provided training and support to new team members
* Ensured accurate cash handling and register operations
* Conducted client feedback sessions to improve service quality Warehouse Associate
Car Quest (DC)-Raleigh, NC
June 2023 to December 2023
* Picked and stocked items accurately for order fulfillment
* Processed returns and maintained inventory organization
* Cleaned and maintained warehouse work areas
* Assisted with shipping and receiving tasks
Sales Associate
Burlington Coat Factory (Burlington Stores)-Raleigh, NC March 2022 to April 2022
* Assisted customers with product selection and answered questions
* Operated cash register and processed sales transactions
* Maintained store cleanliness and organized merchandise Cashier
Zaxby's-Knightdale, NC
June 2021 to September 2021
* Processed customer orders and handled cash register operations
* Provided excellent customer service in a fast-paced environment
* Maintained cleanliness and organization at the front counter Education
Upper secondary education
Skills
• Shipping & receiving
• Writing skills
• Guest services
• Leadership
• Typing
• Cash handling
• Serving
• Customer inquiry handling
• Client interaction via phone calls
• Cash register
• Sales lead qualification
• Warehouse experience
• Administrative experience within retail industry
• Time management
• Driving
• Cash handling machinery
• Order picker
• Client feedback sessions
• Van driving
• Communication skills
• POS
• Phone communication
• Mobile devices
• Restaurant experience
• Food service
• Heavy lifting
• Upselling
• Customer service
• Conflict management
• Load & unload
• Cash register operations
• Administrative experience
• Inside sales
• Food safety
• Order assistance
• Attention to detail
• English
• Safe work practices
• Customer complaint resolution
• Client inquiry handling
• Detecting counterfeit currency
• Assembly
• Basic math
• Materials handling
Languages
• English
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