Versatile IT Professional with Teachable Drive

David White

Email: *****@****.**.*** Cell: 321-***-****

PROFILE

Performance driven IT professional with extensive experience surrounding customer service with focus on technical solutions. Disciplined and dedicated to contributing to the bottom line of a progressive organization. STRENGTHS

Self-Directed

Customer Service

Quality Control

Decisive Leader

Exceptional Results

Customer Loyalty

Results-Oriented

Technical Expertise

Extensive Experience

Time Management

Dependable / Reliable

Problem Solving

TECHNICAL PROFICIENCIES

Platforms: Windows XP/7/10 Professional/Enterprise, Windows Server 2003/2008/2012 R2/2018 Tools: O365, Office 2007/2010/2012/2016/2019, GroupWise, Active Directory, Exchange Server 2003/2010/2016/2019, HTML, SCCM, Terminal Services, Citrix, Cisco VPN, Pulse VPN, Watchguard System Manager, DameWare, Labtech, LAN Desk, Radia, Dell KACE, Jira, ConnectWise, ServiceNow, Footprints, Cherwell, HP Service Manager, Symantec ServiceDesk, SharePoint, ShadowProtect, Veritas, McAfee ePO, Kaspersky, Shoretel Director, OpenNMS, Cerner REVELANT PROFESSIONAL EXPERIENCE

UCare – Minneapolis, MN 5/2020 – Present

Laid Off as of 9/4/2025 last day is 9/18/2025

Service Desk Analyst

• ITIL and Agile training, 47 Hats Offs, 3 Certificates of Engagement, 12,000+ resolved incidents

• Key Tools/Platforms: Windows 10, ForcePoint, BitGlass, Jabber, Finesse, Active Directory, MECM UCare – Minneapolis, MN 3/2020 – 5/2020

Service Desk Analyst – Diversant Contractor

• 100% Remote support for UCare work at home employees during government Coronavirus lockdown Digi International Inc. – Hopkins, MN 4/2019 – 1/2020 Technical Analyst II – iTech Solutions Contractor

• IT Support for over 500 internal employees at Digi International

• Responsible for deploying all new hire laptops and peripherals, onboarding of new employees on site

• Shipped employee equipment from HQ to remote offices and worked with vendors to order equipment

• Key Tools/Platforms: Windows 10, Kaspersky, Windows Server, Shortel Director, Active Directory, Exchange 2010 Children’s Hospitals and Clinics of Minnesota – Edina, MN 11/2018 – 3/2019 Operations Technician II - Robert Half Technology Contractor

• Support clinical and general issues for hundreds of professional staff at all hospital and clinic locations

• Pushed 1000’s of applications and patches to endpoints via SCCM/Altiris

• Grant remote access to environment via VPN and/or VDI with 2FA granting specific application access

• Processed approved access requests for adds/changes/deletes of user entitlements for applications, proxies, network drives

• Key Tools/Platforms: Windows 10, GroupWise, Windows Server, Symantec ServiceDesk, Citrix, Clinical Applications (Cerner) ConvergeOne – Golden Valley, MN 5/2018 – 10/2018

Technology Analyst II – MergeIT Contractor

• Internal support for over 2000 employees at C1, Annese, ASI, AOS and other ConvergeOne acquisition companies

• Key Tools/Platforms: Windows 10, O365, Windows Server, Footprints SUCCESS Computer Consulting Inc. – Golden Valley, MN 1/2018 – 4/2018 Remote Support Engineer– Operations

• Tier 2 support for a 200+ company MSP

• Key Tools/Platforms: Windows 10, O365, Windows Server, Watchgard System Manager, Shadow Protect, ConnectWise BMW Manufacturing LLC. – Greer, SC 4/2017 – 6/2017 Technical Support – NCR Contractor

• Responsible for separating production environment systems from office production systems for security MAXIMUS Inc. – Fort Pierce, FL 12/2015 – 1/2017

Technician III – Operations Support

• Responsible for implementation and support of all IT devices, encryption security and creating quarterly images for the project

• Conducted technical training sessions for new hires starting for 3 call centers, traveled to GA backup site yearly for evaluation

• Submitted weekly reports detailing project goals, challenges and priorities to the CIO

• Key Tools/Platforms: Active Directory, Exchange Server 2010, BigFix, Windows Server 2008 R2, HPSM, Citrix, SharePoint, Office, Windows XP, Windows 7 Enterprise, McAfee ePO

Delta Air Lines Inc. – Minneapolis, MN 4/2015 – 12/2015 Field Engineer – TEKSystems Inc. Contractor

• Responsible for implementation and support of all IT devices, applications, peripherals, telephone systems, network devices and airline specific equipment at Delta Air Lines campus buildings as well as the Minneapolis International Airport.

• Key Tools/Platforms: Active Directory, Exchange Server 2010, Windows Server 2008 R2, LDAP, HPSM, Citrix, Edge, DameWare, Desktop Fusion, Radia, SharePoint, Office, Windows XP, Windows 7 Enterprise G&K Services – Minnetonka, MN 1/2015 – 4/2015

Support Analyst – TEKSystems Inc. Contractor

• Companywide refresh of leased HP laptops and desktops

• Key Tools/Platforms: LAN Desk, Service Now, Symantec, Windows XP, Windows 7 Enterprise CliftonLarsonAllen LLP – Minneapolis, MN 8/2014 – 12/2014 Service Desk Analyst – TEKSystems Inc. Contractor

• First tier support for all internal firmwide technical issues

• Highly involved in troubleshooting issues surrounding a 3 domain migration of the firm

• Key Tools/Platforms: Citix, SCCM, Active Directory, ShoreTel Communicator, HP Service Manager, PFX Engagement Select Comfort – Plymouth, MN 1/2014 – 5/2014

Deployment Engineer – TEKSystems Inc. Contractor

• Build and deployment technician for companywide Windows 7 Migration project

• Escalation point for technical issues related to business critical applications

• Key Tools/Platforms: Active Directory, Windows Server 2008 R2, Dell KACE, Office, Windows XP/7 Professional Mytech Partners Inc. – Roseville, MN 2010 – 2014

Managed Services Engineer I – Service Desk Support

• Strength in leadership and training during acquisition transition (Mytech purchased Synergy Services Inc.)

• Documented standard operating procedures in the knowledgebase, and user/company specific instructions

• Performed after hours server maintenance and installations/ afterhours contact for emergency issues

• Key Tools/Platforms: Active Directory, Windows Server 2003/2008 R2, Microsoft Exchange Server 2007/2010, Microsoft Office 2003/2007/2010, Terminal Services, Windows XP/7 Professional, Labtech, Connectwise, Cherwell EDUCATION

Inver Hills Community College – Inver Grove Heights, Minnesota 2015

• Microsoft Technology Associate Certification – Microsoft Certified Professional Dell Education Services – St. Paul, Minnesota 2013

• PowerEdge Server, Desktop and Notebook Certifications Wisconsin Indianhead Technical College – New Richmond, Wisconsin 2009

• Undergraduate Coursework in Information Technology Web Design and Programming

…Additional references and supporting documentation furnished upon request…

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