IT Support Specialist with Network & Security Expertise
Resume:
EDUCATION
Bachelor's in Computer
Science
Maiwand Institute of Higher
Education
Kabul, Afghanistan
Abdullah Aziz
***** ********** ****, *******, **, 945**-***-**** 945 ****************@*******.***
Profile
Equipped with 17 years of working experience in Information and Communications Technology (ICT) in roles such as Senior IT Associate, IT Assistant, Computer Trainer, and Marketing Assistant. I possess over 10 years of relevant experience in troubleshooting and resolving hardware/software issues, providing helpdesk support, implementing IT/Network security, managing Transmission Control Protocol/Internet Protocol (TCP/IP) networking, configuring firewalls/routers, switches, VPNs, and telecommunications technologies. I am proficient in Windows server platforms, IT Service Asset and Configuration Management, IT Inventory Management, my expertise extends to GBAN and Cisco Meraki as well. I acquire the necessary skills and the knowledge of the latest technological developments in Information Technology and Information Systems to effectively support and manage the overall IT department also five-year experience on MAC. Technical Skills
Microsoft Office 365 Tools:
Word, Excel, PowerPoint,
Access, MS Project, Visio,
Teams, SharePoint, OneDrive
Microsoft Windows
(2000/XP/7/8/10/11)
+Microsoft Outlook+ Adobe
Acrobat+ Exchange Online+
SharePoint Online+ PRISM+
Cisco Applications
LAN/WAN Networking +Cisco
Meraki + Firewall+ Switches+
Access Points+ DHCP+ Active
Dictionary.
One Identity Application (Info
Sec) + GBAN+ Cisco Meraki.
Troubleshooting
hardware/software
Graphic Designing
Fast Typing
MAC
EXPERIENCEC
Phonetec LLC
Technician
CA/ Bay Area
May 2024 – Current (Part time)
Provide technical support for all kind of networking and cabling.
Maintain all LAN/WAN network equipment.
Install, configure, and maintain computer systems and software applications.
Installation of network devices and maintain them. International Organization of Migration (IOM) – United Nation Senior IT Associate
Kabul Afghanistan
May 2023 – April-2024
Provide technical support for all help desk inquiries via email, telephone, and in person, based on Cisco and Microsoft infrastructure.
Offer technical support in a multiple-server LAN/WAN environment, focusing on Microsoft Windows 2012 Server.
Deliver remote support for inquiries from sub-offices and provide onsite assistance when necessary.
Provide training and assist users in utilizing Windows 10/11, Office 365, Exchange Online, SharePoint Online, and corporate applications such as PRISM and Cisco.
Manage and maintain local servers for Windows, Print services, Active Directory, and DHCP.
Maintain all LAN/WAN network equipment, including Cisco, Meraki, firewall, switches, and access points, by applying security protocols and standards.
Manage and monitor network connectivity for office and accommodation buildings, to ensure the VPN and internet is up and running.
Administer account lifecycle using the One Identity application (InfoSec).
Manage and monitor the IT inventory.
Core Value
Inclusion and respect for
diversity, Integrity and
transparency, Professionalism,
and Knowledge Sharing.
International Organization of Migration (IOM) – United Nation IT Assistant
Kabul Afghanistan
2007 – 2023
Provide technical support for all help desk inquiries from main and sub offices. Offer remote support to sub offices and onsite support as needed.
Provide direct technical support for multiple LAN/WAN servers.
Support users in utilizing office technology, including Microsoft Windows
(2000/XP/7/8/10/11), Microsoft Office, Outlook, and Adobe Acrobat.
Install and relocate the unit’s hardware and coordinate equipment servicing.
Update and report IT inventory, logging all new Purchase Requests for IT equipment.
Supply IT equipment to sub offices by installing all required software and programs.
Coordinate with Logistic for the IT equipment requested by departments and schedule the delivery of items to the sub offices. GTZ (German Technical)
Computer Trainer
Kabul, Afghanistan
2005 - 2006
Teach digital literacy and computer program and operation, including Microsoft Windows XP/2000, MAC OS, and Google Workspace courses.
Teach End-User-Level Microsoft Office applications and collaboration tools including Ms. Word, Ms. Excel, Ms. PowerPoint, Ms. Access.
Prepare textbooks and instructional materials for courses in a timely manner.
Supervise and monitoring students’ activities and assignments. NIIT (National Institute of Information Technology) IT Assistant
Kabul, Afghanistan
2003 - 2005
Provide technical support and troubleshooting for hardware, software, and network issues.
Install, configure, and maintain computer systems and software applications.
Assist with the setup and maintenance of computer networks, including routers, switches, and firewalls.
Document and maintain accurate records of IT support activities.
Offer excellent customer service and technical assistance to end-users, both in person and remotely
Document and track support requests and resolutions in our ticketing system
End user creation/deactivation in systems such as Active Directory
Print and Scan Devices maintenance and networking. References:
Will be provided upon the request.
Certification/Diploma
A+ Hardware Certification
Microsoft Certified Systems
Engineer (MCSE)
Computer Programs
National Institute of Information
Technology
2003-2005
Language Proficiency
Fluent in English, Persian and
Urdu Languages.
Soft Skills
Teamwork
Professional Communication
Presentation
Time Management
Accountability
Delivering results
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