Remote Data Entry Specialist Resume - Kera Lewis
Resume:
Kera Lewis
Orlando, FL *****
***********@*****.***
Professional Summary
Here you will find an Associate Director of Admissions who is efficient in all aspects of college admissions, whilst offering care and professional representation of colleges or universities. See below: Ability to motivate and inspire potential students. Meticulous in gathering and collecting student information for enrollment. Understanding of financial aid/student services/career services/registrar/re-admissions. Embodies great communication skills with students as well as faculty and staff. However, as you can see, I did branch off into transportation. After seven years of driving, I am excited to leave the world of logistics and extend my customer service experience indoors or remotely via phone. Authorized to work in the US for any employer
Work Experience
Remote Customer Service Agent
NexRep LLC-Remote
December 2024 to Present
1. Managed all inbound calls for Medicaid recipients. 2. Worked solely with recipients adding family members to their plans as caregivers. 3. Transitioned Medicaid recipients under guidance of New York state law and HIPPA rules. Remote Customer Service Agent
Faneil-Remote
August 2020 to June 2022
• Took calls for non members/members in updating or creating new insurance plans for individuals and families.
• Worked remotely for residents of Boston MA.
• Worked with caller, calling through the marketplace. Uber Driver
Uber Technologies Inc-San Francisco, CA
November 2017 to March 2020
• Transported riders/customers/passengers to and from their desired destinations safely.
• Maintained vehicle in excellent condition while maintaining the highest level of customer service.
• Identified correct passenger for trip, demonstrated the ability to remain calm in stressful situations.
• Followed navigational directions in order to calculate correct fare and executed administrative tasks if required.
• Achieved a perfect 5-star Uber rating, increased area to Uber Eats/Uber Alcohol/Uber Comfort/Uber Pets. Associate Director of Admissions
The Art Institute of Atlanta-Atlanta, GA
August 2012 to March 2016
30328
• Received a promotion to ASDA/Team Lead
• Continued to assist admissions representatives with challenging students and families to complete and enroll in school.
• Worked closely with a team of twelve to motivate, inspire and achieve quarterly goals.
• Worked with Human Resources in efficiently hiring team members.
• Worked with team to host enrollment events such as open houses/college tour days/multiple virtual interviews.
• Conducted weekly/monthly team building meetings and employee evaluations. Also phone shops to maintain company ethical practices.
• Trained and developed team members through performance management, praise and recognition. Admissions Representative
The Art Institute of Atlanta-Atlanta, GA
November 2008 to August 2012
30328
• Met with potential students to determine acceptance into the school program of choice.
• Interviewed prospective students in choosing a course of study that suits their interests and abilities.
• Compiled all necessary admissions paperwork and fees.
• Met and exceeded class starts and goals for 8 consecutive class starts. (Quarterly programs)
• Worked closely with financial aid representatives in bringing in a successful class start.
• Meticulously gathered student information for enrollment processing, including original artwork and essays for academic placement.
• Demonstrated great communication skills with students as well as faculty and staff Skills
• Recruiting
• Interviewing
• Performance Management
• Human Resources Management
• Human Resources
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