Patient Services Specialist with Mayo Clinic Experience
Resume:
M I C H E L E C
W E L C H
*******@*******.***
Phoenix, AZ 85024
PROFESSIONAL SUMMARY
Dynamic Patient Service Representative with extensive experience at Mayo Clinic, adept at optimizing patient flow and enhancing service quality. Skilled in patient registration and appointment scheduling, I excel in providing exceptional customer care while effectively managing complex tasks. Proven ability to collaborate with medical staff, ensuring seamless operations and patient satisfaction. Clerical administrative abilities, previous Front Office management able to work independently, or in a team based environment.
WORK EXPERIENCE
Patient Service Representative / Scheduler, Mayo Clinic Of AZ / Family Medicine, Mar 2011 Jan 2026, Scottsdale, AZ
Identified insurance payer sources and verified insurance coverage. Works cooperatively with co-workers, physicians, medical staff, and all other allied health staff. Interacts professionally with patients, treating them with dignity and respect. Expedites flow of patients, records, and materials thru Clinic appointments, facilitates efficient use of Physician's time and clinic resources.
Routinely assist and interacts with patients, medical staff, and co-workers. Provides clerical and telephone support to physicians. Utilizes the computerized scheduling system to schedule tests in appropriate sequence, consistent with patient and appointment availability.
Generates and reviews patient itineraries; assembles the appropriate preparation instructions, keeping in mind physician instructions and patient request. Clerk II /Correspondence Specialist, Mayo Clinic Shea Campus, Mar 2011 Nov 2014, Scottsdale, AZ Review data for discrepancies to ensure quality standards. Must meet established productivity and accuracy standards. Stay current with all formats, quality, and procedures changes. Worked with team of clerks performing similar tasks. Works cooperatively with internal and external customers. Provides clerical support including, but not limited to: filing, record retrieval, compiling data, excel spreadsheets, copying, and organizing binders.
Front Office Administrator / Receptionist, RB Building Systems / RB Electric, Inc., Sep 2004 Oct 2009, Phoenix, AZ
First point of contact for callers, vendors, and clients. Greeted guest and vendors, troubleshoot any problems with PBX system. High volume fast paced receptionist duties for five companies under one roof. Order office supplies for the companies, maintain the copiers and fax machines. Distribution of all incoming correspondence, routing to correct individual. Responsible for maintaining schedules, and spreadsheets. MW
Assisted co-workers with any projects as necessary. Received customer service requests and scheduled customer service appointments. Provided information to leasing agents, repair people, appointment calendar for conference room, responsible for receiving rents from tenants.
SKILLS
Patient registration Excellent customer service skills Phone etiquette Appointment confirmation
Registration and scheduling Send messages request rx refills etc Provide directions, and information to
callers as needed.
Assist with creating pt online portal
accounts, and assist pt.'s in utilizing the
system.
UTILIZED
UKG, Microsoft Outlook, Cerner, Epic, Genesys, Call miner, Avaya, Edge, Share point. REFERENCES
Gene Weinstein -CPA- M&G - 27 yrs- previous employer - *********.****@*****.*** / Ph 602-885- 7930.
Dawn Sanders- Owner- Urban Digital - 44 yrs - Ph 619-***-****.
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