Results-Oriented IT Technician with 30+ Years Experience

Jose E. Gomez

** ********* *** ****** ******, NY Tel:718-***-**** Email: *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented IT Technician with more than 30 years of experience in hardware diagnostics, software deployment, and network troubleshooting. Proven track record of resolving 95%+ of technical issues within SLA and reducing system downtime by 80%. Expert in Windows, macOS, and cloud-based systems like Microsoft Azure and Google Workspace.

CORE COMPETENCIES

Hardware: PC/Server assembly, mobile device support, peripheral configuration (printers/scanners).

Software: OS deployment (Windows 11, ChromeOS), Active Directory, MDM solutions.

Networking: LAN/WAN configuration, cabling (Cat6), VPN setup, and network security.

PROFESSIONAL EXPERIENCE

Desktop Support Technician ll SIUH Northwell Health Nov 8 2010 to Oct 31 2025

Managed technical support for 1300 end-users, maintaining a 97 % customer satisfaction rating.

Troubleshot and repaired hardware/software faults for desktops, laptops, and mobile devices.

Tracking IT inventory and coordinating vendor repairs for equipment under warranty.

University of Medicine and Dentistry of New Jersey September 2010 - November 5, 2010

Deskside Support Specialist (consultant)

Installed and configured network infrastructure, including pulling cables and office reconfigurations.

Developed technical documentation and user guides to streamline onboarding for new staff.

Richmond Hospital Medical Center, Staten Island, NY August 2008 – September 2009

Desktop Support Consultant

Was responsible for repairing Desktop Computer, Laptops any brand name, Printers HP Laser and setup Network for client / customers. Used Remedy ticketing system.

EDUCATION & CERTIFICATIONS

CompTIA A+ Lenovo Certificate Some Apple Certificate

Microsoft IT Support Specialist Professional Certificate.

Microsoft Secure Networking Certificate

Contact this candidate