Inbound Customer Support Specialist George Montes

George Montes, Jr.

**** ********** ***. ***** ****, FL 32757

808-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

PROJECT MANAGER

NAVTECH GROUP, INC. DECEMBER 2023 – AUGUST 2025

Oversaw tank cleaning and maintenance projects for various vessels, including military and commercial ships, ensuring the quality and timeliness of each job.

Collaborated with job site managers, tank technicians, and supervisors to align project goals, workflows, and safety standards, ensuring smooth operations.

Functioned as the main point of contact for Operations Manager, company owners, and HR, regularly updating on job progress and resolving any issues or concerns.

Managed the procurement of parts and equipment necessary for each job, including sourcing and ordering specialized tools and materials.

Ensured compliance with safety regulations, environmental standards, and quality control procedures to meet industry requirements and exceed client expectations.

Played a key role in coordinating maintenance and repair contracts to support the operational needs of military and commercial vessels.

CLINICAL COORDINATOR / MASSAGE THERAPIST / REIKI PRACTITIONER

SHARP CORONADO AUGUST 2016 – OCTOBER 2023

● CoCoordinator, Sharp Coronado Covid Vaccine Clinic

– Oversaw and executed daily clinical operations.

– Collaborated with healthcare professionals and resolved operational issues as they arose.

– Scheduled medical staff and volunteer teams supporting daily vaccine operations.

– Managed public scheduling using MyTurn for vaccinations.

– Collaborated with the Coronado Police Department to ensure clinic security.

– Coordinated with the City and County of San Diego to maintain compliance with the COVID19 tier system for vaccine administration.

– Prepared daily, weekly, and monthly operational reports while maintaining inventory of Pfizer and Moderna vaccines, distributing surplus doses to neighboring clinics to prevent waste.

● Massage Therapist — Inpatient (bedside massage), outpatient medical massage and Reiki; documented all treatments to track patient progress in accordance with hospital standards and full HIPAA compliance.

● Auricular Acupressure Clinician & Coordinator — Administered auricular acupressure treatments and coordinated clinic operations across the Sharp system for patients and employees.

● Qi Gong Instructor — Taught qi gong classes to support patient and employee wellness.

● Community Outreach, Sharp Health Fairs

– Provided chair massage and engaged with the community to promote the Healthy Living Center and integrative medicine services.

– Partnered with the Events and Philanthropy Department to support fundraising initiatives for Sharp Coronado.

Awards:

– Threetime Guardian Angel Award recipient (patientnominated).

– Twotime C.O.R.E. Award winner (2022).

– Pillar Award recipient (2022).

George Montes, Jr.

1880 Strathmore Cir. Mount Dora, FL 32757

808-***-**** ***********@*****.***

MASSAGE THERAPIST

WTS International Coronado, CA

May 2015 – August 2017

• Provided a variety of therapeutic treatments, ensuring a high level of customer satisfaction and fostering repeat business.

European Face and Body Studio Hanover, NH

October 2014 – January 2015

• Delivered diverse massage therapies tailored to individual client, enhancing overall wellness.

Queen’s Medical Center Honolulu, HI

June 2014 – August 2014

• Collaborated with a multidisciplinary hospital team of holistic practitioners to deliver integrative care for critically ill patients, prioritizing clear communication, patient safety, comfort, and pain management while maintaining thorough, HIPAAcompliant documentation.

EDUCATION

MASTER OF ACUPUNCTURE AND ORIENTAL MEDICINE

World Medicine Institute December 2014

Program integrated Taoist medical principles with Western biomedical science to strengthen diagnostic accuracy, treatment plans, and clinical practice. Trained to interpret energetic patterns alongside anatomy, physiology, and pathology to support safe, evidencebased care. Prepared to meet national board standards and contribute effectively in modern, teambased medical environments.

ADDITIONAL SKILLS AND CERTIFICATES

•Fluent in Spanish

•BLS Certified

•Reiki certified Practitioner

•Articular Acupressure Practitioner

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