Customer Service & Billing Specialist with 9+ Years Experience

Patricia Brantley

***** **** *** ******, ** *****

**********@*****.*** 313-***-****

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

§Excellent written and verbal communication skills with individuals at all levels, both one-on-one and in groups

§Demonstrates sound judgment and good decision making when dealing with problems.

§Ability to handle multiple tasks as assigned, with high attention to detail.

§Strong problem solving and analytical skills.

§Experience with Microsoft Office (MS Excel, MS Word, MS PowerPoint); Typing Speed: 40 WPM.

§Honors/Awards: Henry Ford Community College- Deans List (January/2013) Ultimate Medical Academy- Deans List (Third and Fourth Quarters/2017).

KEY QUALIFICATIONS

Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Insurance Verification Insurance Claim Processing

EOBs Co-Payments Deductibles Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers

Worker’s Compensation Medical Billing Medical Coding ICD-9 ICD-10 HCPCS CPT Medical Terminology

Medicare, Medicaid and Tricare CMS 1500 CMS 1450 (UB-04) Fee Schedules

PROFESSIONAL EXPERIENCE

UIA Compensation

04/2025 to 08/2025

Collected benefits until claim exhausted.

D Diversified Staffing

02/2025 to 05/2025

Assigned to a small cosmetics company manufacturing health and

Beauty products until assignment ended.

Temporary Services

05/24 to 01/2025

Affiliated with various agencies and assigned to different

small automotive facilities to complete a variety of tasks until

assignment ended.

UIA Compensatin

11/23 to 05/24

Collecting benefits until claim exhaustes.

Qualfon WAH/Billings, MT/Waukesha, WI

09/15/2015 to 11/1/2023

Different types of accounts for health insurance verification.

Presently in the department that handles messages for different accounts.

Manpower Temporary Services/Shelby Twnshp MI

02/2012/09/2023

Picker and Packer/Filling orders for boat maintenance products and shipping them

to various clients nationwide and parts of Canada.

CiOX Health / ArroHealth - Detroit, MI

06/2018 – 10/18

Medical Records Field Technician

Access and identify information within medical charts at various medical offices using varied EMR software programs.

Print, scan, and upload medical charts to corporate data center.

Accurately and efficiently conduct medical record review services.

Scan relevant components of the medical record to support reviews performed and upload daily.

Communicate effectively and professionally with care provider offices, clinics, hospitals, other clinical facilities.

Travel to medical facilities in specified area of region from home to complete review services.

Abide by all HIPAA and associated patient confidentiality requirement.

GFX - Warren, MI

10/2017 - 01/2018

Production

Wrapped trucks in order for them to be shipped/driven to different dealers.

Manpower Temporary Service - Shelby Township, MI

05/2017 - 10/2017

Production Worker

Met production goals and objectives to maintain schedule and operating efficiencies

Kept a clean work area

Completed all paperwork neatly and correctly

Took proper care of equipment.

Yanfeng USA - Harrison Township, MI

10/2016 - 11/2016

Assembly Worker/Machine Operator

Assembled dashboard components and operated press machine for Chrysler

Upheld positive work atmosphere by acting and communicating in a manner that promoted cooperation with customers, vendors, co-workers and management

Material handler/supply attendant

Allegra/Dialouge Direct - Troy, MI

09/2014 - 11/2015

Customer Service Representative

Took inbound calls and assisted customers

Verified health insurance eligibility

EDUCATION

Ultimate Medical Academy Associate of Science in Medical Billing and Coding, 2018

Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

Krainz Woods Academy of Medical Laboratory Technology Certificate - Medical Assistant, 2003

Practical in phlebotomy, vital signs, and front and back office procedures.

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