Senior Scrum Master - Agile Delivery Lead

Tolulope Akinmoju

Phoenix, AZ, *****

304-***-**** ******************@*****.***

PROFESSIONAL SUMMARY (SCRUM MASTER)

Scrum Master / Agile Delivery Lead with 9+ years of experience leading cross-functional technology initiatives supporting ERP implementations and enterprise platforms. Proven ability to improve sprint predictability, reduce cycle time, and increase throughput using Scrum and flow metrics. Strong partner to Product Owners and stakeholders, delivering transparent, value driven outcomes in regulated and client-facing environments. Deep expertise in Azure DevOps and Jira for delivery transparency, dashboards, and reporting. PROFICIENCIES, SKILLS AND TOOLS

ERP & Boundary System Integration, Scrum Framework, Agile Methodologies, Kanban, SAFe, Sprint Planning, Sprint Review, Retrospectives, Backlog Refinement, Release Planning, Program Increment (PI), Story Pointing, Cycle Time & Flow Metrics Optimization, Velocity Tracking, Capacity Planning, Burndown Charts, Continuous Improvement, Impediment Removal, Backlog Readiness & Value Prioritization, Servant Leadership, Delivery Management, Risk Management, Dependency Management, Forecasting & Release Planning Cadence, Stakeholder Management, Conflict Resolution, Agile Team Coaching & Mentoring, Facilitation, Jira, Azure DevOps, SharePoint, Microsoft Project, Miro, Confluence, PowerPoint, Outlook, Microsoft Teams, Zoom, Slack, Webex, SQL, Power BI, Status Reporting, Metrics & Dashboards, Executive Reporting, Sprint Health & Commitment Stability.

PROFESSIONAL EXPERIENCE

Washington Employment Security Department: Senior Scrum Lead, April 2024 – Present. Drove Agile delivery for large scale ERP (Workday) implementation in a regulated government environment.

Operate beyond the team level, coordinating cross team delivery, dependencies, and milestones aligned to business outcomes.

Act as change agent during ERP modernization using structured change management principles to increase adoption and reduce resistance.

Facilitate Sprint Planning, Daily Scrum, Backlog Refinement, Reviews, and Retrospectives across multiple cross- functional teams within an ART.

Partner closely with Product Owners to ensure backlog readiness, clear acceptance criteria, and value driven prioritization.

Coordinate cross team dependencies during PI Planning and ART syncs, reducing integration risks and protecting committed sprint goals.

Leverage flow metrics (cycle time, throughput, WIP) to improve sprint stability and increase first pass story acceptance to 89%.

Improved blocker resolution time by 35% through proactive risk and dependency management.

Built executive level dashboards in Azure DevOps providing real time visibility into delivery progress, risks, and release readiness.

Ensure alignment of sprint cadence with enterprise planning and release timelines.

Mentor Scrum Masters and delivery leads on advanced Agile practices, metrics interpretation, and facilitation techniques.

Act as a Servant Leader, removing impediments and empowering teams to make decisions, foster collaboration, and maximize value delivery.

Oregon Health and Science University: Scrum Master, July 2021 - April 2024. Led multiple Agile teams to deliver enterprise healthcare modernization platforms with complex system integrations.

Facilitated Scrum of Scrums to manage cross team dependencies and reduce integration blockers by 30%.

Improved delivery predictability from 68% to 91% through enhanced backlog refinement, sprint planning discipline, and flow based metrics.

Established standardized Jira board configurations, dashboards, and reporting frameworks for transparent delivery tracking.

Coordinated UAT and release cycles aligned to business readiness timelines.

Drove continuous improvement using throughput, cycle time, and WIP metrics.

Hosted regular stakeholder sessions to communicate delivery progress, risks, and upcoming milestones.

Tracked project processes, deliverables, risks, and dependencies, reporting status to program leadership. Kashi Health: Scrum Master, June 2019 – June 2021

Oversaw various digital transformation projects, including the creation and launch of responsive software that allows us to track all the activities of lab users in the company.

Optimized delivery flow using cycle time, lead time, throughput, and WIP analysis, reducing bottlenecks and improving development efficiency by 25%.

Facilitated daily scrums, sprint planning, reviews, and retrospectives to ensure steady delivery and rapid issue resolution.

Partnered with Product owner and engineering leads to balance technical debt, feature delivery with business and customer needs.

Coordinated release activities, sprint demos, and testing cycles, improving deployment stability by 30%.

Monitored delivery metrics and prepared regular status updates for stakeholders.

Removed impediments and improved development efficiency by 25% through workflow optimization and backlog discipline.

Coached Product Owners on backlog readiness, forecasting, capacity planning, and dependency management to improve sprint success.

Maintained structured sprint artifacts including sprint plans, backlog documentation, acceptance criteria, dashboards, and risk logs.

Naira Designs: Digital Program Manager / Scrum Master, March 2016 – June 2019 Spearheaded a large team in the creation, design, and launch of credentialing software (SSO portals) that enhances security by providing a reliable system to verify and validate user identity.

Directed Agile transformation and adoption for enterprise software delivery, ensuring sprint commitments were realistic, protected from scope disruption, and aligned with release milestones.

Managed delivery performance, risks, financials, and stakeholder communications in a client-facing environment.

Helped the organization adopt agile values and principles in the project management environment which increased our time to market by 30%.

Led conflict resolution while empowering teams to become self managed, adhering to agile principles.

Expertly promoted lean and kaizen initiatives and helped teams increase productivity by 40% within 3 months.

Facilitated Scrum ceremonies and mentored teams on self organization and continuous improvement.

Identified and removed roadblocks and fostered a collaborative, high performing team environment. EDUCATION

Master of Science (MSc.) Biotechnology (CGPA: 3.9/4.0) - West Virginia State University, US. Bachelor of Science (BSc.) in Microbiology (2:1) - Federal University of Technology Akure, Nigeria. CERTIFICATION

Professional Scrum Master - PSM

SAFe Scrum Master - SAFe SSM

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