Community Support Worker with Crisis Intervention Experience

Eden Demissie

Edmonton, AB 780-***-**** ************@*****.***

Professional Summary

Dedicated and compassionate Community Support Worker with experience supporting vulnerable populations in shelter environments, hospitality settings, and refugee communities. Skilled in crisis support, client advocacy, documentation, and connecting individuals to community resources. Committed to promoting dignity, safety, and stability. Professional Experience

Hope Mission – Edmonton, AB

Community Support Worker

• Supported guests by listening to concerns and responding to immediate needs in a respectful, trauma-informed manner.

• Screened guests for intoxication, age, and eligibility to ensure safety and appropriate shelter placement.

• Explained shelter rules, expectations, and consequences clearly to maintain a safe environment.

• Assisted guests during crises and supported the development of safety plans.

• Maintained accurate documentation and records using ETO software.

• Referred guests to appropriate community resources and services.

• Transported clients to medical and community appointments using agency vehicles when required. Chateau Louis Hotel & Conference Centre – Edmonton, AB Guest Services Associate

• Provided professional and welcoming guest services in a high-volume hospitality environment.

• Handled guest concerns calmly and effectively while ensuring safety and comfort. Refugee Camp – Nairobi, Kenya

Community Support Worker

• Provided emotional support and practical assistance to refugees and displaced individuals.

• Assisted clients in accessing community services and essential resources.

• Worked collaboratively with diverse teams to support vulnerable populations. Core Skills

Community Support • Crisis Intervention • Client Advocacy • Trauma-Informed Care • Documentation & Reporting • Shelter Operations • Conflict De-escalation • Cultural Sensitivity • Team Collaboration • Time Management

Certifications

• First Aid & CPR

• WHMIS

• Working at Heights

• Basic Ladder & Scaffold Safety

• Environmental Protection

• Food Safety (Prepare / Hire)

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