Senior Operations Executive Logistics & Strategy

*** ********* **., *********, **, ***** • 908-***-**** • **********@*****.***

Craig Smithline

Senior Operations Manager with over 40 years of profound expertise in logistics and strategic planning, recognized for enhancing operational efficiency and cost-effectiveness.

Demonstrates a visionary approach in process improvement, contract negotiation, and fostering collaborative environments, propelling organizations towards future success in the transportation sector. Committed to driving innovation and growth, with a keen focus on enhancing customer relations and implementing risk management strategies.

EMPLOYMENT HISTORY Senior Operations Manager

Nato Express, Westhampton, NJ — May 2022 - Present

Oversee 50 drivers, ensuring efficient overnight operations and route management.

Negotiate and optimize route contracts, enhancing cost-effectiveness.

Dispatch Walmart DDU routes daily, maintaining seamless logistics.

Prepare and submit accurate driver rosters to Walmart, ensuring compliance.

Track driver progress, providing real-time updates to Miami Corporate. Regional Operations Supervisor

Same Day Delivery Service, Inc., Englewood, NJ — Oct 2015 - May 2022

•Develop and manage strategic planning by effectively deploying staff and resources to achieve company goals

•Support delivery and transportation programs that provide a strong streamline and increase annual revenue

•Ensure that all negotiated contracted services and goals are met

•Developed an employee Vehicle Safety Program

•Interact daily with our largest client Wakefern Corporation via emails, phone, and/or texts

•Supervise daily routes and deliveries for 65 drivers and 30 stores

Walt Disney World

Walt Disney World, Orlando, Florida — Jul 2014 - Oct 2015

•Provided customer service and guest relations by having daily interactions with park guests, and supervised daily operations

•Foreman and liaison to management and staff

•Responsible for always maintaining the cleanliness of the grounds

General Manager

TF Marine, Inc. Steamship Agency, Miami, Florida — Apr 2010 - Jul 2014

•Managed daily Cruise Ship fleet operations and Logistics of Southeast Florida hub

•Quality assurance and control. Organized Natural leader

•Logistics, Customer Service management, Performance evaluations

•Work closely with the local CBP officers

•Contract Negotiation Sales and Marketing background

•Developed business, sales and marketing program for major cruise ships, tankers, yachts

•Responsible for financial performance, profit and loss, employee training and company morale

President/ Owner

Smithline Marine Agency LLC, South Plainfield, NJ — Aug 2008 - Present

•Founded steamship agency at request of several major cruise line and oil industry customers. Developed sales and marketing programs. Instituted same to increase revenues.

•Established operational objectives and work plans.

•Delegated assignments to subordinate managers.

•Coordinated with charterers and owners

Regional Operations Manager

Biehl & Co. Ship Agency, Iselin, NJ — Nov 1998 - Aug 2008

•Responsible for obtaining ship agency nominations for 4 major cruise lines and oil tanker charterers• Increased volume by 300%

•Decreased employee turnover by 10% through providing work life balance.

•Reduced average contract expenses by 25% through aggressive negotiations with vendors.

•Responsible for monthly P&L

•Sales and Marketing to International Customers

General Manager

Kerr Steamship Co., / Norton Lilly Shipping Agency, Secaucus, NJ — Feb 1982 - Nov 1998

•Responsibilities included but not limited to: Customer service and sales calls throughout the USA, South America and Europe.

•Established and maintained 15 vendor partnerships.

•Created a Sales and Marketing team to increase exposure and revenues

EDUCATION Bachelor of Science: Business Administration and Management

Everglades University, Boca Raton — Jan 2012 - May 2016

GPA 3.6

Coursework in business administration, marketing, advertising, and managerial accounting

Principles of operations management course Associate of Arts: Political Science

Suffolk County Community College, Long Island, NY — 1976 Business and Public Law coursework

SKILLS

Cost reduction strategies

Experienced

Customer relations

Expert

Logistics specialist

Expert

Process improvement

Expert

Dependable

Expert

Contract negotiator

Expert

Risk management

Experienced

Detail-oriented

Expert

Sales

Expert

Marketing

Expert

Team leadership

Expert

Strategic planning

Experienced

Operational efficiency

Expert

Problem solving

Expert

Employee training

Expert

Time management

Expert

Data analysis

Expert

Negotiation skills

Supply chain management

Project coordination

Inventory control

Strategic sourcing

Financial analysis

Quality assurance

ADDITIONAL INFORMATION Military

United States Marine Corps

Logistics Specialist Camp Pendleton, CA (01/1977-10/1981)

Certifications

ISO 9001 Certified

TWIC

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