Dynamic HR/Service Leader with Passion for People and Pets

Max Ceballos, PHR / SHRM-CP / CHR RESUME

*******@*****.***

Cell/Home 915-***-****

*** ****** *****, ** ****, Texas 79912

CAREER HISTORY:

Automatic Data Processing (ADP) 01/2007 through 07/2025

Manager, MyLife Advisors – HRO - Shared Services – Field Services

Manage a Team of 10 – 15 MyLife Advisors – Living the HRO Service Culture

HRO Shared Services – service professionals trained to service our multiple platforms on the Comprehensive Services and Total Source Product Lines.

Our MyLife Advisors (MLAs) to through extensive training on all modules of our Comprehensive Services and Total Source offerings. We provide continuing learning opportunities; stretch assignments; mentoring; training; service partner assignments. Our MLAs are empowered to make it right for Alex. They are highly regarded in their roles and make them highly promotable. Our MLAs have been awarded three Stevie Awards over the past two years, and we plan to add more this year.

We execute an enhanced service module by being a full extension of our clients’ Human Resources, Payroll, Benefits, and Time Keeping Departments, along with the clients’ most important asset, their employees on the Comprehensive Services side. We are also the co-employer with our Total Source clients.

I have been fortunate to have participated in the formation, growth, and establishment of what is now the MyLife Advisor Brand.

Employee Support Center Manager – Major Accounts Comprehensive Services

Manage a Team of 17 Service Professionals – providing Stellar Service to our Clients.

Comprehensive Services is a coordinated group of application and service professionals made up of Human Resources Consultants, Payroll Consultants, Benefit Representatives and Employee Support Representatives

We execute an enhanced (PEO type) service module by being a full extension of our clients’ Human Resources, Payroll, Benefits, and Time Keeping Departments along with the clients’ most important asset, their employees.

I headed up the training initiative, team coordination, ACA, and other significant operational content and associate growth for this new business unit.

Human Resources and Benefit (HRB) Solutions Implementation Consultant

Manage the successful implementation of HRB / WFN products by:

Working closely with all ADP team members to present the 1 ADP experience

Providing project planning, management, and status reporting

Following ADP implementation methodology and best practices

Conducting analysis of client requirements and builds relationships.

Consults with client to create functional design, understanding & working systems knowledge.

Collaborating with clients to configure systems, coordinate training, and implement successfully.

Managing data conversion/import process, data validation, connections, and system testing

Supporting client during the initial live period, extended core & transition to service organization

Responsible for the overall success of the project & satisfaction of the client

Providing excellent customer and team service and development

MAIN, PCS, On-demand Deductions - Subject Matter Expert

Top Team Balanced Performance 2008

Top Team Lowest No-start Percentage 2008

Top Performer 2010

Mentor New Hires and Team Support

Human Resources & Management:

El Paso Times / Texas-New Mexico Newspapers Partnership 1998 - 2006

El Paso Times – Partnership led to include management and supervision of nine properties.

Employee Relations - Performance

Responsible for conversion and maintenance of all Human Resources functions for Partnership

Conversion and on-going maintenance of HRIS system and payroll system integration

Facilitate, execute, and monitor training programs – management / leadership / task related / wellness program and “Real Life” issues.

Implementation of all Benefits / Health benefit orientation and establish Compensation Plan

Unemployment and Worker Compensation claim processing / Employment Processes

Employee Manual adaptation / Position assignment and description implemented.

Safety and Ergonomics Programs / Consultant to New Mexico Properties on all HR issues

Manage / oversee all other functions and duties as detailed below …

Human Resources Compensation & Benefits Manager

-Second to the Human Resources Director

-Oversee all HR Functions / Generalist

-Employee Relations / Compensation / Benefits / Recruiting / Employment / Training / Reporting & Stats / Retention / Employee Programs & Events / Counseling / Evaluations / Systems / HRIS Management

-Pensions / Unemployment & Worker Compensation & EEOC Claims

-Legal Compliance / Succession Planning

-Affirmative action and Diversity

Customer Service and Information Manager

Phone Center Management, Customer Communications and Services

Circulation Information Processing – sales, account transactions, promotion management

Customer services – External and Internal support / Accounts & Data Base Maintenance / Training

Restaurant Management roles in the DFW Area. 1987 – 1998

Operating Partner, General Manager, Manager, Trainer, Server

EDUCATION:

Professional in Human Resources PHR Certification May 2001-current

SHRM Certified Professional

Human Resources Certification Institute – Society for Human Resource Management

Member of SHRM and EP-SHRM

Bachelor of Business Administration - University of Texas at El Paso

Major: Marketing 1982

MBA Studies (started)

Irvin High School – Diploma

El Paso Technical High School

Data Processing and Computer Programming Technical Course Diploma

OTHER:

Technical Applications

Microsoft Office Applications: Excel / Word / Exchange / Power Point

Word Perfect

Lotus 1-2-3

Wang Word Processing

AS400 Systems

Restaurant Accounting/Management Systems

T.O.M. Accounting Systems

QuickBooks Accounting Systems

Cyborg HR/Payroll Systems

ReportSmith Reporting System

Ultipro HR/Payroll Systems

Cognos Reporting System

ADP Workforce Now

Salesforce (ADP HENRY)

Security Management Systems (SMS) – formerly NetSecure

ADP HRB Systems and Implementation Consultant training

ADP HR/Benefits Solutions

ADP Payroll & Timekeeping

Clarify Solutions

E-Start (moderate)

MAIN

Air Force Vet – with Commendations and Honorable Discharge – Top Secret Clearance

Bilingual English / Spanish (speak / read / write)

Memberships

Society for HR Management (SHRM)

El Paso Society for Human Resource Management

Social Responsibility

One ADP El Paso Community Pilar:

Animal Welfare Initiative Lead

Other participation as needed

One ADP El Paso Blood Drives – Site Coordinator

Rise Against Hunger Initiative

Adelante Giving Trees – Annual Holiday Initiative

Down’s Syndrome Initiatives

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