Customer Service & Security Professional with CPR Certification

DE’NAJAHA KING

Customer Service Associate

• SUMMARY

Dedicated and reliable professional with a strong background in customer service and security. CPR certified and licensed with a Class D Security License. Over three years of experience delivering high-quality service in fast-paced environments. Known for being persistent, dependable, and great at working with others. Skilled in maintaining safety protocols, managing customer needs efficiently, and handling tasks with a strong sense of urgency and professionalism. Ready to bring a positive attitude and strong work ethic to a team-focused workplace.

• WORK EXPERIENCE

Patient dining associate (Dietary Aide)- UF Health- Jacksonville fl

At UF Health, I work currently as a Patient Dining Associate responsible for delivering patient meal trays promptly and ensuring they arrive within the correct time frame so food remains fresh and at the proper temperature. I greet each patient with courtesy and professionalism while verifying that the correct tray is delivered according to their dietary needs. My role allows me to support patient care by combining accuracy, timeliness, and a positive attitude to create a better dining experience for those in the hospital.

SECURITY GUARD (OVERNIGHT SHIFT) - ALLIED UNIVERSAL- JACKSONVILLE FL

At Allied Universal, I worked as an overnight Security Guard from Oct 2024- Feb of 2025, where I was responsible for maintaining a safe and secure environment for all employees on-site. My duties included monitoring entry points, ensuring all workers passed through metal detectors properly, and staying alert to any suspicious behavior during my shift. I also checked bags when necessary and helped guide workers with directions or questions. Working overnight required me to stay focused, dependable, and vigilant to keep everything running smoothly and securely throughout the night.

CSR(Customer Service Representative)- Solara

At Solera I processed insurance claims with attention to accuracy and also identity verification. Assisted policyholders in stressful situations with patience. professionalism, and empathy. Met daily performance goals while maintaining compliance with strict communication and privacy standards. Collaborated with internal teams to resolve escalated cases and ensure customer satisfaction. Demonstrated clear verbal communication, conflict resolution, and problem-solving in a high-volume call center.

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