Virtual Assistant for STR / Airbnb Operations

Daniela Marie S.

De Leon

Virtual Assistant

**-**-****

EDUCATION

Elementary

Greenpark Montessori Learning

Center

**** - ****

High School

Lorenzo Ruiz de Manila School

**** - ****

High School

Academy of Christian Excellence

Montessori

2011 - 2014

CONTACT

097********

danielamariedeleon97@gmail.c

om

Unit 304 Asiana Tower Mayfield

Park Residences Brgy. Rosario

Pasig City, 1609

Reliable and highly organized Virtual Assistant with 6+ years of experience supporting U.S.-based clients in property management and customer service roles. I help short-term rental owners optimize listings, manage guest

communications, coordinate turnovers, and handle backend operations to ensure seamless guest experiences. Known for strong communication skills, accountability, and the ability to resolve issues efficiently while maintaining excellent service standards.

EXPERIENCE

Collections Specialist

JPMorgan Chase & Co. January 7, 2019 - June 7, 2021

• Managed inbound and outbound calls for credit card accounts

• Collected payments and negotiated structured payment plans

• Resolved billing concerns and account-related inquiries

• Met performance and compliance targets consistently Support Ambassador

Telus International June 23, 2021 - January 19, 2026

• Provided Tier 2 support to hosts and guests via phone, email, and chat

• Resolved reservation issues, listing concerns, and escalated complex cases

• Investigated disputes and delivered policy-based resolutions

• Managed high-volume inquiries while maintaining quality standards

• Collaborated with internal teams to ensure case

completion

STR Operations VA

Positive Stays February 12, 2026 - Ongoing

• Optimize Airbnb and VRBO listings (titles, descriptions, pricing updates, content improvements)

• Manage guest inquiries and maintain prompt response times

• Oversee calendar management across platforms to

prevent double bookings

• Coordinate with cleaners and vendors for smooth turnovers and maintenance

• Order supplies and manage property replacements

• Process guest claims and platform case resolutions

• Support daily backend property management operations SKILLS

Airbnb & VRBO Guest Communication

Calendar Management Vendor

REFERENCE

Vincent Isaac F. Madrid Senior Associate Advocate 096******** - ***************@*****.***

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