Operations Leader with Team Development and Risk Focus
Resume:
ANGELA COCO
Sugar Land, TX ***** 346-***-****
**********@*****.*** Bold Profile
PROFESSIONAL
SUMMARY
Accomplished Area Supervisor at Ross Dress for Less, adept in team management and retail operations, significantly reduced employee turnover by fostering career growth. Skilled in risk management and critical thinking, I excel in creating positive environments and streamlining operations for efficiency. My leadership ensures adherence to policies while promoting professional development.
Knowledgeable Bank Teller with proven ability to oversee multiple locations and ensure efficient operations. Adept at driving operational improvements and fostering team productivity, resulting in enhanced performance and customer satisfaction. Demonstrated excellence in leadership and problem-solving, consistently maintaining high standards and achieving organizational goals. Professional with experience in overseeing operations and driving results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in resource management, staff training, and performance optimization. Known for reliability and focus on achieving organizational goals. SKILLS • Team management • Production management
• Task delegation • Multi-unit management
• Risk management • Critical thinking
• Retail operations • Decision-making
• Handling complaints • Retail security
• Inventory and stocking • Salesforce software
• Sales floor organization
WORK HISTORY AREA SUPERVISOR 05/2024 to CURRENT
Ross Dress for Less Sugar Land, TX
Provided ongoing coaching to staff members, promoting skill development and career progression.
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Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
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Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
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Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
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• Successfully drove new product lines to increase annual profits by 94%. A C
SECURITY OFFICER SUPERVISOR 02/2023 to 05/2024
Allied Universal Security Services Houston, TX
Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
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Developed detailed incident reports, providing comprehensive information for management review and decision making.
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Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
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Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
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Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
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Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
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Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
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BANK TELLER 02/2022 to 02/2023
Prosperity Bank Houston, TX
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
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Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
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Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
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Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
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• Processed customer transactions promptly, minimizing wait times. Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
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Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
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Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
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• Counted and packaged currency and coins.
BANK TELLER 01/2020 to 01/2022
Trustmark Bank Seabrook, TX
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
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Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
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• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
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• Counted and packaged currency and coins.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
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Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
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Logged cashier's checks and other transactions to maintain accurate account records.
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SECURITY OFFICER 03/2018 to 01/2020
Securitas Security Services USA Houston, TX
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
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Acted quickly during emergency situations to reduce opportunity for damage and injury.
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Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
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Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
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• Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
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Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
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• Reported suspicious activities and persons to law enforcement. EDUCATION Associate Degree in Nursing Medical Billing/Coding 05/2005 Remington College, Houston, TX
• Dean's List 2005
• Honor Roll 2005
• 4.0 GPA
• Ranked in Top 100% of class
High School Diploma 05/1989
Plaisance High School, Opelousas, LA
• Honor Roll 1989
ACCOMPLISHMENTS • Supervised team of 12 staff members.
• Achieved goals through effectively helping with processing merchandise.
• Used Microsoft Excel to develop inventory tracking spreadsheets. CERTIFICATIONS • Home Health Aide (HHA) Certification
• OSHA Certified
• Certified Medical Assistant (CMA)
• Certified Nursing Assistant (CNA)
• Forklift Certification
• Texas Driver's License
• CPR/AED Certification
LANGUAGES English
Full Professional
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