SAFe Scrum Master and Project Manager

GUNJAN PATEL

SAFe Scrum Master Project Manager Certified Scrum Master (CSM)

Email: ******.***************@*****.*** Phone: +1-732-***-**** Location: Plano, TX / Remote

Immigration Status: US Citizen

Education: Bachelor of Engineering – Computer Science

PROFESSIONAL SUMMARY

SAFe Certified Scrum Master with 7+ years of experience delivering enterprise Agile solutions across P&C Insurance, pricing transformation, security, and regulated environments. Proven track record of leading cross-functional teams within Agile Release Trains (ARTs), driving PI execution, improving delivery predictability, and partnering with client stakeholders in consulting engagements. Deep expertise in Earnix platform conversions, policy modernization, underwriting, and compliance-driven delivery.

PROFESSIONAL EXPERIENCE

SAFe SCRUM MASTER (AGILE DELIVERY)/ PROJECT MANAGER

Tata Consultancy Services (TCS) Client: USAA — Plano, TX

Jan 2024 – Present - Lead as SAFe Scrum Master within an Agile Release Train (ART) driving enterprise Earnix platform conversion for auto pricing and underwriting transformation within a large P&C insurance environment. – Provide strategic Agile leadership across cross-functional teams, partnering closely with Product Management, System Architects, Actuarial, Underwriting, and the Release Train Engineer (RTE) to align delivery with Program Increment (PI) objectives and regulatory commitments. – Orchestrate PI Planning, Inspect & Adapt, and cross-team coordination to ensure execution transparency, risk mitigation, and alignment across pricing and policy modernization initiatives. Facilitated Scrum and SAFe ceremonies including iteration planning, daily stand-ups, backlog refinement, iteration reviews, and retrospectives, PI Planning, System Demos, and Inspect & Adapt events. - Partnered with Product Owners, Product Management, System Architects, and Release Train Engineer (RTE) to deliver features aligned with Program Increment objectives, regulatory requirements, and client priorities. - Enabled cross-team dependency management and delivery coordination across pricing and policy administration modernization work streams. – Champion continuous improvement by elevating backlog maturity, improving story quality, and strengthening estimation practices, resulting in a 30% increase in team velocity and significantly improved predictability. – Drive enterprise rule-mining and legacy modernization efforts, enabling smooth migration of underwriting, rating, and eligibility logic into the new policy administration platform. – Lead multi-state production rollouts with 100% on-time delivery, ensuring executive-level visibility into ART metrics, dependencies, and risk management. – Serve as a servant leader and Agile coach, fostering a high-performance culture, strengthening team accountability, and empowering teams to deliver sustainable business value. - Supported multi-state production rollouts, ensuring on-time delivery and transparent reporting of ART metrics, risks, and progress to client stakeholders.

PROJECT MANAGER

Tata Consultancy Services (TCS) Client: Ameriprise — Remote

May 2023 – Jan 2024 - Supported Agile delivery for enterprise security and compliance initiatives as a Scrum Master within a consulting engagement. - Facilitated Agile ceremonies and coordinated work intake, priorities, and dependencies, ensuring consistent and on-time delivery. - Collaborated with IT, security, engineering teams, and vendors to resolve incidents, remove delivery blockers, and improve team effectiveness. - Integrated Zscaler monitoring and SIEM reporting, enhancing audit readiness, compliance visibility, and operational monitoring. - Utilized ServiceNow, Sumo Logic, and Archer to support incident analysis, application performance tracking, and governance reporting. - Maintained delivery plans, risk logs, and status reports, enabling clear communication with client stakeholders and leadership. - Proactively identified and mitigated delivery risks, contributing to a 20% reduction in potential issues.

SCRUM MASTER / BUSINESS ANALYST

Tata Consultancy Services (TCS) Client: Walgreens — Remote

Mar 2021 – Apr 2023 - Facilitated Agile ceremonies including stand-ups, iteration planning, backlog refinement, reviews, and retrospectives to support consistent delivery. - Collaborated with Product Owners to refine user stories, acceptance criteria, and use cases, ensuring alignment with business and technical requirements. - Partnered with Loyalty and development teams to clarify backend API functionality and resolve functional dependencies. - Supported CCPA compliance initiatives through data analysis, auditing, and reporting within a regulated environment. - Led requirements gathering and documentation, maintaining traceability and governance using SharePoint.

BUSINESS ANALYST (AGILE TEAM)/ PROJECT MANAGER

Aurum Pharmatech LLC — Remote

Mar 2020 – Feb 2021 - Developed Agile project documentation including user stories, acceptance criteria, process flows, and use cases. - Conducted gap analysis to identify system and process improvements. - Planned and facilitated stakeholder workshops and requirements gathering sessions.

QUALITY ANALYST (AGILE TEAM)

UnitedHealth Group — Dallas, TX

Feb 2019 – Dec 2019 - Designed and executed test cases; performed exploratory and post-release testing in Agile teams. - Logged and tracked defects using Jira, collaborating with developers to ensure timely resolution. - Provided clear status updates and defect reports to stakeholders.

REGULATION ANALYST

Intercontinental Exchange (ICE) — Chicago, IL

May 2018 – Dec 2018 - Identified compliance risks and control gaps; supported risk assessments and regulatory reviews. - Prepared reports and supported stakeholder discussions and exit meetings.

SKILLS

Lean-Agile & SAFe: SAFe Scrum Master, Agile & Scrum, ARTs, PI Planning, Iteration Execution, Backlog Refinement, Inspect & Adapt, Continuous Improvement, Impediment Removal

Domain Expertise: P&C Insurance, Pricing & Underwriting, Earnix Platform Conversion, Policy Modernization, Regulatory & Compliance

Tools: Jira, Confluence, Rally, VersionOne, ServiceNow, HP ALM / Quality Center, SharePoint, Visio, MS Excel, PowerPoint

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