Operations & Administrative Professional with 15+ Years Experience

PAYAL SONI

Operations Manager

769-***-**** *************@*****.*** Jackson, MS, USA

About Me

Operations, Purchasing, and Administrative Professional with over 15 yearsof experience in the travel and hospitality industry. Proven expertise in operations management, front desk handling, vendor negotiations, cost analysis, logistics coordination, account clearing, invoice verification and documentation control. Highly organized and detail-oriented, with astrong ability to manage multiple priorities in fast-paced environments. Seeking opportunities as an Operations Manager, Administrative Assistant, Supply Chain Coordinator, Travel Coordinator, or Front Desk /Office Administrator in onsite or remote roles. Professional Experience

Store Associate, Customer Service & Operations Support, Subway–Old Canton, MS, USA Dec’ 2025 to present

Delivered front-line customer service, handling orders, cash/payments, and inquiries in a fast-paced environment

• Managed front counter operations, ensuring accuracy, cleanliness, andcompliance with food safety standards

• Assisted with daily opening and closing procedures, cash handling, andregister reconciliation

• Supported inventory control by monitoring stock levels, receiving supplies,and coordinating replenishment

• Coordinated with team members to ensure smooth shift operations andtimely service delivery

• Demonstrated strong multitasking, time management, and teamwork skills during peak hours Operations Head, Flamingo Transworld Pvt. Ltd– India 2014 – 2025

As a head of Operations for domestic and international tour programs, led a team of 4 FTEs.

Led end-to-end operational work flows including planning, bookings, confirmations, execution, post-tour follow-ups, Meeting Coordination & Minute Taking, Internal & External Coordination.

Established Operational systems to generate additional revenue thereby contributing to business revenue by 5%.

Implemented operational procedures that improved efficiency by 10%, enhancing the workflow for 100% accuracy. Purchase Executive

Vendor, Accounts & Cost Management

Negotiated contracts and pricing with hotels, transport providers, DMCs, restaurants, and sightseeing vendors

Prepared detailed tour costings, budgets, quotations, and pricingstructures

Handled invoice checking, billing verification, and account clearing withvendors and internal accounts teams

Ensured timely payments and accurate financial documentation Administrative, Front Desk & Documentation

Managed front desk coordination, handling client communications and operational inquiries

Handled itineraries, schedules, invoices, vouchers, and operationalreports

Maintained organized records of bookings, vendor contracts, payments,and tour documentation

Ensured compliance with company policies and timely completion ofrecords Logistics, Administrative support & Group Coordination

Coordinated logistics for group travel including transportation, accommodations, meals, and sightseeing

Served as Tour Manager, overseeing group movement and on-groundcoordination

Resolved operational issues efficiently to maintain customer satisfaction Leadership & Communication

Coordinated with sales, accounts, operations teams, and externalpartners

Supported team members with scheduling, task coordination, andguidance

Communicated clearly with clients and stakeholders to ensure smooth tour execution

Administrative Support & Office Management

Calendar & Schedule Management

Email & Phone Correspondence

Document Preparation & Filing

Data Entry & Record Keeping

Sales Executive, Lords Group of Hotels – India 2011 – 2014

Handled client inquiries, bookings, and service coordination for hotel operations

Managed front desk coordination and guest communication

Supported sales operations, vendor coordination, and documentation

Assisted with account clearing, invoice verification, and recordmaintenance Education

Diploma in Hospitality

Sydney School of Business & Technology, Australia — 2010 Institute of Medical Laboratory Technology

Vivekanand Education Foundation, India — 2005

Bachelor of Science (Chemistry)

Gujarat University, India — 2001

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