Customer Service Leader-Frontline Excellence

PATIENCE OREJIMI

District Heights, MD 571-***-**** ***************@*****.***

CUSTOMER SERVICE SPECIALIST

“White Glove Service- With a Smile”

Recent high school graduate with nine months of stellar customer service, serving over 2,000 customers in 9 months. Promoted to store leader in under six months, after several customer compliments for positive attitude and reliability.

CORE COMPETENCIES

Customer Resolution Food Handling Scheduling Supervision

SELECTED CAREER EXPERIENCE

Shift Leader (Promoted), Jersey Mike’s Subs, Capitol Heights, MD June 2025

Managed shift scheduling for three employees, cleanliness of the establishment, and correct food orders for 2,000 patrons in nine months for the largest sub sandwich chain on the East Coast.

Managed Guest Services: Supervised the front desk and lobby areas to ensure a consistently clean and welcoming environment for all guests and visitors.

Provided Exceptional Guest Experience: Anticipated and responded to guest needs, coordinating with staff to deliver an exceptional level of service.

Oversaw Event Coordination: Assisted in event planning and execution, including managing inventory and procuring necessary supplies.

Organized and Scheduled Operations: Coordinated daily activities and maintained staff schedules to ensure seamless operations.

Handled Client Relations: Answered phone and email inquiries promptly and respectfully, making all guests and visitors feel welcome and attended to.

Mentored and Trained Staff: Led the training of new team members on company procedures and customer service best practices, ensuring a high standard of service delivery.

Resolved Guest Issues: Served as the primary point of contact for resolving guest challenges, calmly and effectively addressing concerns to ensure a positive resolution and preserve the guest experience.

Managed Guest Flow: Directed guest and visitor traffic, providing clear and concise directions while maintaining a secure and organized lobby environment.

Customer Service Associate, Jersey Mike’s Subs, New Carrollton, MD January 2025-June 2025

Customer Service: Greet customers warmly, take orders accurately, and serve food and beverages with a consistently positive attitude.

Food Preparation: Prepare hot and cold subs according to customer specifications, while strictly following food safety and sanitary guidelines.

Point-of-Sale Operations: Process orders and handle cash or credit card payments efficiently using the point-of-sale system.

Teamwork: Collaborate effectively with team members to ensure all tasks are completed in a fast-paced environment.

Cleanliness and Maintenance: Ensure restaurant cleanliness by performing daily tasks such as clearing tables, washing dishes, and mopping floors.

Elder Care Assistant, Apostolic Church, New Carrollton, MD June 2024-Present

Assistance with feeding, meal planning, and ensuring proper hydration.

Provide or arrange transportation to appointments, social activities, and community events.

Assist with prescribed range-of-motion exercises or transfers; encourage gentle activity as appropriate.

Worked at the stadium FedEx, serving and cleaning

Worked at Amazon, customer service & stocking

Worked as a live surge, serving and promoting flyers!

EDUCATION

Diploma, Duval High School, Greenbelt, MD December 2024

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