Customer Service Leader & Call Center Expert

Corey Redden

Southfield, MI ***** 248-***-**** ********@*****.***

Professional Summary

Customer service and call center management professional with 15+ years of experience in sales, telecommunications, and networking. Recognized for outstanding communication, problem-solving, and leadership skills. Proven track record of exceeding sales goals, streamlining operations, and delivering top-tier service in high-pressure environments.

Core Competencies

• Customer Service Excellence • Telecommunications & Networking

• Call Center Operations & Management • Staff Training & Leadership

• Sales & Account Management • Problem Resolution

• Microsoft Office Suite • Logistics & Dispatching Professional Experience

Customer Service Representative Amtrak – Washington, DC (2012 – 2025)

- Sold tickets, assisted passengers, and resolved travel issues.

- Maintained station operations and accounting documentation. Sales Agent AAA of Michigan – Dearborn, MI (2005 – 2012)

- Sold property and casualty insurance policies; matched coverage to customer needs.

- Ranked Top 25 in sales and received Presidential Award. Customer Service Representative AAA Auto Club Enterprises – Dearborn, MI (2003 – 2005)

- Promoted insurance products, resolved policy issues, and supported members. Network Technician II Worldcom – Ann Arbor, MI (2000 – 2003)

- Monitored DS0/DS1 connections and networking equipment (Cisco, Juniper, 3Com, Ascend TNT).

- Troubleshot and escalated operational issues.

Sales Floor Manager / Assistant Manager Ticketmaster – Troy, MI & Live Nation – Los Angeles, CA

(1993 – 2000)

- Managed 300+ seat call center; oversaw scheduling, staffing, and sales performance.

- Coordinated sales promotions, staff training, and client relations. Education

Eastern Michigan University – Ypsilanti, MI General Studies Coursework Redford High School – Detroit, MI High School Diploma Certifications

• Valid Driver’s License

Contact this candidate