Epic Credentialed IT Consultant for Healthcare

Arthur Powell Jr. 917-***-**** ******@*****.***

PROFESSIONAL EXPERIENCE

10+ Years of Healthcare Information Technology experience specializing in EMR systems. Excellent analytical, organizational and listening skills. Functioned in the role of classroom and Go-Live trainer and consultant for clinical documentation.

● Proficient in Epic Clinical Applications

● Epic CPOE, Optime, Cupid, Clinical Documentation, Cadence & AMB, ADT, Inpatient

● Proficient in Adobe CC Photoshop, Illustrator, Indesign

● PowerPoint, Keynote, MS Word, Excel

● Web: Wordpress, CSS/PHP, Video Production & Marketing

● Help desk/ go-live support

● Cerner Millennium Powerchart

Epic Credentialed Trainer

Supports, designs, and maintains technical training environments needed for education delivery including support of the Epic Credential Training Program Trouble-shoot issues related to scenarios and system training environments.

Epic ATE Support

Telehealth, Remote Patient Monitoring. EpicCare CPOE, Optime, Cupid, Radiant Epic EMR ClinDoc, Orders, Cadence, Ambulatory, Beacon, Cardiant, Radiant, *InBasket, *MyChart Utilities,

*Preference List Composer, *SmartTools

EXPERIENCE

Epic Consultant – Hospital for Special Surgery, NYC – 4/5/2023 - Present Epic AMB provider support for Sports Medicine. Ambulatory workflows & personalization, navigating activities. Documenting injections and procedures utilizing .PROCDOC workflows, adding visit diagnosis & LOS workflow. Ordering medications and referrals, building smartphrases and macros. Telehealth workflow sessions within EPIC “WrapUp Tab” workspace via Connect & Zoom. Epic Consultant – Trinity Health Mid-Atlantic, Langhorne, PA – 1/26/2023 to 3/13/2023 Epic AMB provider support. Provider support for outpatient breast clinic. Assisted with personalization, plan/assessment, notewriter & LOS workflow. Also assisted users with light frontdesk support for Cadence appt desk scheduling and registration workflows. Epic Consultant – White Plains Hospital - Montefiore, White Plains, NY – 12/15/2022 to 10/14/2022 Epic AMB provider support. Provider support for gastro based clinic. Assisted with personalization, plan/assessment, notewriter & LOS workflow. End user support for Cadence front desk/appt desk scheduling and frontdesk pool/in-basket workflow. Epic Consultant – UCFS Medical Center, San Rafael Ca – 8/04/2022 to 10/20/2022 Epic Radiant ATE support for UCSF Ultrasound. Was responsible for assisting us/xray techs with imaging documentation and workflows, also scanning in orders with, media manager. End user support for Cadence front desk/appt desk scheduling workflows. Epic Consultant – Hamilton Health Sciences – Grimsby, Ontario – 5/02/2022 to 7/15/2022 Epic Inpatient ATE support for West Lincoln Memorial Hospital. Was responsible for assisting providers and nurses with clinical documentation in rover and application personalization(for providers), with orders, smartsets, smartphrases and macros.

Epic Consultant – Tufts Medicine Virtual Support – Boston, MA – 1/31/2022 to 4/25/2022 Epic virtual support for Ambulatory, Cadence & Inpatient. Was responsible for logging tickets in Service Now online application, along with Logmein for live virtual and workflow support sessions with end users.

Epic Consultant – NYP Remote – Brooklyn, NY – 8/18/2021 to 12/05/2021 Epic registration via LMS software for various Epic training courses. Also responsible for installing, configuring and maintaining operating systems/applications. Setup user specs for projects and reporting. Assisted with ensuring that all data, system components performed at optimum levels. Epic Consultant – NYP Remote – Brooklyn, NY – 2/15/2021 to 5/28/2021 Epic registration via LMS software for various Epic training courses. Also responsible for installing, configuring and maintaining operating systems/applications. Setup user specs for projects and reporting. Assisted with ensuring that all data, system components performed at optimum levels. Epic Consultant – NYP Corporate Center – New York, NY – 12/2/2019 to 2/04/2020 Enrolling users via LMS software in various Epic training courses. Also responsible for installing, configuring and maintaining operating systems/applications. Setup user specs for projects and reporting. Assisted with ensuring that all data, system components performed at optimum levels. Epic Consultant – Hospital For Special Surgery – New York, NY – 9/3/2019 to 11/28/2019 HSS Sports Medicine Institute. Placing orders, setting up preference lists in composer. Media manager workflows. Physician support with orders, creating macros, building smart phrases, and smartsets. Notes, Wrap-Up Surgical Prescriber workflows. Ambulatory/Optime Epic Consultant – Yale New Haven Health – New Haven CT – 2/28/2019 to 8/23/2019 Cornell Scott Hill Health Center. Front desk & provider support with scheduling and registration, patient verification. Placing orders, setting up preference lists in composer. Media manager workflows for RN and MA’s with scanning in external orders. Cadence/Ambulatory Cerner Powerchart Trainer – St Joseph’s Hospital Paterson, NJ – 4/10/2018 to 11/30/2018 Developed and maintained training environments and communication solutions for healthcare EMR. Coordinated course development and procurement of various training sources. Supported end-users via on-site support and telephone. Responsible for classroom training for inpatient and ambulatory nurses. Assisted with instructional design and creation of coursework and lesson plans. Mobile Heartbeat Trainer – Weill Cornell NYP/Columbia NYP New York, NY – 8/16/2016 to 10/9/2017 Provider, RN & Tech support for ED. Mobile Heartbeat’s MH-CURE™ is an enterprise mobile communications solution for healthcare. It provides Unified Communications, an Integration Platform and Enterprise Grade capabilities all on one app on one device. MH-CURE training and support, for smartphone app on iPhone and Android devices that used by caregivers inside and outside the hospital with an integrated user experience. Caregiver support for texting, calls, and review of patient information, receive lab alerts, respond to nurse calls. Epic Consultant – L & M Medical Group – Westerly RI – 8/1/2016 to 8/12/2016 Gastroenterology Center. Provider support with placing orders, setting up preference lists in composer, and navigating the workspace. Media manager workflows for RN and MA’s with scanning in external orders. Assisted front desk with scheduling, workers comp insurance, and setting up referrals. Cadence/Ambulatory Epic Consultant – L & M Medical Group – New London, CT – 6/6/2016 to 6/28/2016 Joslin Diabetes Center. Physician support with orders, creating macros, setting up preference lists, building smart phrases, and navigating activity tabs. Media manager workflows for RN and MA’s with scanning in external orders. Assisted call center and coordinators with scheduling, workers comp insurance, template build and setting up referrals. Cadence/Ambulatory Epic AMB Trainer – Hartford Healthcare Medical Group – Hartford, CT – 5/2/2016 to 5/28/2016 Created and maintained curriculum and adoption materials, including multimedia deliverables, to lead in-person and virtual instructor-led training, self-paced online learning, and other system adoption initiatives for a variety of users as assigned. Cadence/Ambulatory Epic Consultant – Vidant Medical Center – Greenville, NC – 4/25/2016 to 4/29/2016 Heart and Vascular - Assisted RN’s and Techs with forms reprint/ printing labels, navigating chart review, reviewing studies, intra-procedure documentation intra-op medication administration, documenting procedures and supplies, pre-incision documentation. Optime Epic Consultant – Newton Wellesley Hospital – Newton, MA – 3/31/2016 to 4/22/2016 CVC Invasive - Assisted RN’s and Techs with OR scheduling, pre-procedure documentation, post procedure documentation, IR workflows and intra-op workflows. Worked with providers on entering orders, building SmartTools, case scheduling and requests, along with personalization. Cupid/Optime/Radiant

Epic Consultant – Montefiore Medical Group – Westchester Square Medical Center Bronx, NY – 2/1/2016 to 2/19/2016 Medicaid/Financial Aid Office. Professional Billing…Assisted end users with navigating IFC (interactive face sheet) setting up Medicaid and Medicaid pending coverages, enterprise guarantor screens and worqueues. Worked alongside admin support staff with entering financial aid and fpl information. Cadence/Prelude/PB Epic Consultant – Yale North East Medical Group – Danbury CT – 1/11/2016 to 1/30/2016 Cadence /Ambulatory go-live. Cardiac Specialist – Physician and front desk support for Cardiac Center. Assisted front desk users with scheduling, patient registration, telephone encounters and in-basket workflows. Worked alongside techs and physicians checking in remotes and testing device interrogation. Delivered Media Manager training and scanning workflows. Epic Cadence Credentialed Trainer – St Francis Hospital – Hartford, CT 8/3/2015 – 10/20/15 Cadence /Ambulatory project. Responsible for training end users in assigned Epic applications Cadence/ADT and how to use the system by following curriculum developed by the Instructional Designers, for pre and post go-lives. Participated in formal classroom education delivery, training labs, and elbow support. Responsible for modifying lesson plans to the changing needs of the training environment. Assisted end users with scheduling and patient registration. Worked alongside clinical support staff with resolving login, scanning and printing issues. Instructed users on making appointments and building provider templates

Epic Consultant – Montefiore Medical Group - Bronx, NY – 4/24/2015 to 5/23/2015 (HCI Group) Cadence /Ambulatory/ Cupid go-live. Comprehensive Healthcare Center - at the elbow training for Physicians, Social Workers & LPN’s for Adult Medicine. Assisted end users with scheduling and patient registration. Worked alongside clinical support staff with resolving login issues and making appointments and building templates.

Epic Consultant – Yale New Haven – New Haven, CT – 2/20/2015 to 3/2/2015 (ESD Consulting) Inpatient/AMB go-live Child Study Clinics. Behavioral Health Therapy - at the elbow training for Physicians, Social Workers & APRN’s with over 17 specialties. Assisted end users with specific workflows and setting up treatment plans through customized Smartforms that were integrated into the users progress note. Some of the program area studies included but were not limited to Autism, Anxiety, Mental Health & Trauma. Served as a resource for admin and clinical support with setting up inbasket and scheduling pools.

Epic Consultant – Yale North East Medical Group - Trumbull CT & Oxford CT – 1/26/2015 to 2/13/2015 Pri-Med Physicians & Connecticut Heart & Vascular Center (ESD Consulting) Ambulatory go-live support for Cardiac Clinics. Supported two clinics at the elbow training for physicians. Assisted with creating smartphrases, macros and templates for the physicians. Supported APRNS with anticoag enrollment and documentation. Supported MA’s with EKG’s entering edit results, ordering POCT’s

Epic Consultant – Yale North East Medical Group - Trumbull CT – 1/10/2015 to 1/17/2015 Yale New Haven (ESD Consulting) Cadence soft go-live support for Trumbull Clinics. Conducted training for appointment conversions. Supported front desk end users and MA’s through scheduling appointments, registration, and In-basket. Epic Consultant – Yale Smilow Cancer Center - Fairfield CT – 9/22/2014 to 10/17/2014 Yale New Haven Medical Group (ESD Consulting)

Provided Beacon and Cadence go-live support for Fairfield, Hamden & New Haven Clinics. Assisted with creating Infusion treatments and oncology treatment cycles for cancer patients. Guided front desk end users through scheduling appointments, cash drawer reconciliation, cash drawer detailed reports and summaries, EOD status.

Epic Consultant – Yale Cardiovascular - Cardiology Associates – Norwich CT – 9/2/2014 to 9/12/2014 Yale Medical Group (ESD Consulting)

Provided Cadence go-live support for the Cardiology Clinic. Assisted with resolving printer, scanner and patient registration issues. Guided end users through cash drawer reconciliation, cash detailed reports and summaries, EOD status. Produced reports for cancelled appointments. Epic Consultant – Novant Health – Winston Salem, NC – 7/31/2014 to 8/16/2014 Forsyth Medical Center & Medical Park Hospital (Medfirst Consulting) Provided Radiant support and ADT Prelude go-live support for the Emergency Department. Assisted with resolving patient workqueues for patient registration in the ED. Epic Consultant – UAMS Univ of Arkansas – Little Rock, AR – 4/29/2014 to 5/30/2014 Thomas & Lyon Longevity Clinic - Geriatrics (ESD Consulting) Provided Cadence/Prelude/Ambulatory go-live support for the following specialties Geriatrics, Family Medicine & Student Health

Epic Consultant – Wellmont Volunteer Parkway Imaging Center – Bristol, TN – 3/27/2014 to 4/29/2014 Radiant/Cadence (ESD Consulting)

Provided go-live support for the following specialties… X-Ray, CT, Mammo, Bone Density - Wellmont Health System. Front Desk Support

Wellmont Bristol Regional Medical Center – Inpatient ICU, Orders & ClinDoc – Bristol, TN Wellmont Hawkins County Memorial Hospital – Anesthesia Optime, ADT Prelude, Cadence Epic Consultant – Yale Health Center - Yale New Haven Hospital, CT – 1/26/2014 to 2/15/2014 Ambulatory/Cadence Activation (ESD Consulting) Provided go-live support for the following specialties… Pharmacy & Internal Medicine - Yale Health Center. Pharmacy workflows include Anti-coag/INR input. Internal Medicine; Acute Care Epic Consultant – Austin Regional Clinic – Austin, TX – 11/2/2013 to 11/12/2013 Ambulatory/Cadence Activation – Wave 2 (ESD Consulting) Provided go-live support for ARC Round Rock Family Practice. Nurse Clinical Support for Triage Call Center. Served as a resource and guided Nurses through documenting Patient Call Backs, InBasket workflows, Triage Calls, Triage Queues, Telephone Encounters, Result Notes, Medication Requests & Refills. Supported inquiries for MyChart Advice. Assisted Doctors in ARC FP with documenting Progress Notes, HPI Forms & Creating Macros, Preference Lists, SmartText Templates

& changing workspace layouts to ‘Widescreen View’. Epic Consultant – Yale Bridgeport Hospital – Bridgeport, CT – 9/22/2013 to 10/05/2013 Ambulatory/Cadence Activation (TekSystems)

Provided go-live support for BH Primary Care. Specialties included: Internal Med, GI, Pulmonary, Immunology and Endocrinology at Yale Bridgeport Hospital. Provided support for Ambulatory & Orders for end users, (Nurses and Physicians).

Epic Cadence Credentialed Trainer – Univ. Of Arkansas For Medical Sciences – Little Rock, AR – 6/30/2013 to 9/15/2013 Cadence Activation (ESD Consulting) Provided support for Walker Family Clinic, Psychiatric Research Institute at UAMS Campus. Provided support for Schedulers/Registrars, Physicians & Therapists. Conducted group and one on one training sessions for 15+ Physicians and Therapists. Epic Consultant – Yale New Haven Hospital/ Saint Raphael – New Haven, CT – 6/1/2013 to 6/14/2013 Inpatient Go Live (TekSystems)

Providing go-live support for CAPD, Renal Detox, Psychiatry Pediatrics, Neurosurgery and Oncology units at Yale New Haven Hospital. Provided support for ClinDoc & Orders end users, (Nurses and Physicians).

Epic Consultant – Yale New Haven Shoreline Medical Center – New Haven, CT – 2/1/2013 to 2/15/2013 Ambulatory Go Live (ESD Consulting) Providing go-live support for the Cardiovascular, Nuclear Medicine and Oncology units at Yale New Haven Health Ambulatory clinics. Providing floor support for 5 Cadence front office end users, who serve more than 80 patients daily. Also assisted in ATE support for 3 physicians with orders, problem lists. Epic Consultant – Community Health Network, Rehab & Sports Medicine Center - Indianapolis, IN – 11/5/2012 to 11/16/2012 (Tek Systems) Provided go-live support utilizing the Cadence, Ambulatory modules at Community Health Network provided floor support, ATE support for the front office end users and implemented solid workflow solutions for scheduling appointments, procedures and long term plans within the Cadence module. Ambulatory floor support. Epic Consultant – Parkview Physicians Group, Cardiovascular & Thoracic Surgery - Fort Wayne, IN – 8/20/2012 to 9/7/2012 (Tek Systems)

Provided go-live support utilizing the Cadence & Ambulatory modules at Parkview Health Wave 2. Provided floor support, elbow to elbow support for the front office end users and implemented solid workflow solutions for scheduling appointments, procedures and long term plans within the Cadence module.

Epic Consultant – Parkview Health, - Fort Wayne, IN – 7/5/2012 to 7/20/2012 (Tek Systems) Provided go-live support for Cadence/Ambulatory modules at PFC Southwest Family Medicine of Fort Wayne – Parkview Health Wave 1. Provided floor support for the front office/outpatient facility for implementation of the Epic Cadence module.

Epic Consultant – Community Health Network, - Indianapolis, IN – 6/1/2012 to 6/15/2012 (Tek Systems) Provided go-live support for Cadence/Ambulatory modules at County Line Medical Pavilion & Family Practice Medicine of Greenfield – Community Health Network, IN. Provided floor support for the front office and Cadence end users, also trained users within multiple outpatient facilities during implementation of Epic systems.

Epic Consultant – Cambridge Health Alliance, - Cambridge MA - 4/2012 to 5/2012 (Rx Systems

& Solutions) Provided training and go-live support at Whidden Memorial Hospital - Whidden Hospital Everett, MA. Called in to assist with an implementation already in progress at a multi-facility healthcare system in the Boston area, go-live support for providers in CPOE, assisted Nurses in the clinical area.

Epic Clinical Implementation Trainer - Catholic Health Partners, -Youngstown OH - 8/2011 to 9/2011 (H&A Consulting) Provided training and go-live support at Humility of Mary Health Partners Hospital - St. Josephs Hospital Youngstown, OH. Provided go-live support for providers in CPOE, assisted Nurses in the clinical area. Support for Ambulatory and assisted in resolving charting and workflow issues.

Epic Clinical Implementation Trainer Mount Sinai Medical Center - New York, NY 1/2011 to 6/2011 (Preferred Solutions Inc.)

Epic Trainer at Mount Sinai Medical Center N.Y. on Epic Care EMR. Assignments include CPOE classroom training for physicians, Nurses, BA’s and social workers. Additional training in Clinical documentation classes and classes on Mount Sinai interim workflows. Provided support with IT preparation team. Validated passwords and checked connectivity of computer workstations for go-live. Assisted nurses and doctors in various departments during go-live. EMR Trainer - Lutheran Medical Center -Brooklyn, NY 9/2010 to 11/2011 (CCT Solutions)

Clinical implementation trainer/ help desk/ team lead /go-live support, initiating an EMR, using the Lutheran OpenVista. CPOE classroom training for physicians and nurses. Analyzed clinical staff's abilities to use OpenVista, resolving any existing and application issues. Provided Go-Live support. Analyzed and identified end-user training needs and clinical workflow issues.

EMR Trainer - Continuum Health Partners New York, NY 5/2005 to 4/2010 (CCT Solutions)

Software trainer of doctors and Nurses with IDX LastWord Client EMR. Provided go-live support for hospital staff. GE Centricity software, eClinicalWorks 8.0. Assisted in the implementation of newly added functionality of IDX software.

Art Director - District of Columbia Dept. of Health: • September 2002 – April 2005 Freelance Art direction. Concept, design and development for all DC Health departmental marketing and promotional materials, logos, brochures etc. as an independent contractor. Objective: Provide marketing assistance to the DC Dept of Health. Art Director • Softwatch New York, NY • September 2000 – April 2001 Coordinated and directed all creative and web services with technology director. Identified interactive business opportunities. Managed a small scalable team of freelancers and client relations. Wrote proposals, defined project scope and co-planned and executed online creative strategies. EDUCATION

Graduate Studies, Communications Design Pratt Institute • 1999 B.A. in Graphic Design, Howard University • May 1998 References furnished upon request

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