Billing & IT Support Specialist with Healthcare Focus

Randy Cooke Jr.

Orange Park, FL 757-***-**** *****.********@******.***

*************@*****.***

Professional Summary

Detail-oriented Billing and IT Support Specialist with over 4 years of combined experience in healthcare billing, insurance coding, and remote technical support. Skilled in working across multiple healthcare systems and IT environments, with a proven record of accuracy, productivity, and cross-functional collaboration. Adept at problem-solving, system navigation, and ensuring compliance with organizational and insurance standards. Professional Experience

Annuity Health — Remote Hospital Billing & Coding Specialist March 2023 – Present

• Manage hospital billing processes and insurance claims, ensuring accuracy and compliance with payer requirements.

• Perform coding for medical procedures and diagnoses in accordance with ICD-10 and CPT guidelines.

• Utilize systems including Epic, Annuity One, InstaMed, OneSource, WebHIS, and Cerner for claims submission and payment posting.

• Communicate with insurance providers and internal departments to resolve billing discrepancies and denials.

• Consistently meet and exceed productivity and accuracy metrics for claim turnaround and coding precision.

Solugenix Corporation — Remote IT Support Specialist February 2021 – February 2023

• Provided remote IT support for enterprise clients, including national restaurant and retail chains (e.g., Wendy’s, IHOP).

• Troubleshot hardware, network, and POS system issues, including Verifone Lane 3000, Aloha POS, Citrix, and Active Directory environments.

• Supported software applications and server operations, ensuring uptime and data integrity.

• Documented incidents, escalations, and resolutions in ServiceNow and other ticketing systems.

• Collaborated with IT teams to deploy updates, manage user accounts, and monitor system health.

Technical Skills

Billing & Coding Systems: Epic, Cerner, Annuity One, WebHIS, InstaMed, OneSource IT Tools & Software: ServiceNow, Citrix, Aloha POS, Verifone Lane 3000, Active Directory, Remote Desktop, Microsoft 365 Suite

Core Skills: Medical Billing, Insurance Claims, Coding (ICD-10, CPT), IT Troubleshooting, Network Support, Ticketing Systems, Customer Support, Remote Assistance Education

Camden High School — Camden, SC

Graduated: 2013

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