Operations, Administration, Efficient, Reliable

CHRISTINA L. DAY

Mechanicsville, MD 240-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Senior operations and management professional with 10+ years of experience driving efficiency, leading teams, and managing complex, compliance-driven workflows across construction, manufacturing, and service environments. Proven strength in people leadership, permit and regulatory coordination, process improvement, client management, and operational accountability. Known for taking ownership, solving problems proactively, and delivering consistent results in fast-paced, deadline-driven organizations. CORE MANAGEMENT & OPERATIONAL SKILLS

Operations & Business Management • Team Leadership & Staff Development • Permit & Regulatory Coordination • Process Improvement & Workflow Optimization • Performance Monitoring & Reporting • Client & Account Management • Documentation, Records & Compliance • CRM & Data Tracking Systems • Microsoft Office (Excel, Word, Outlook) • Remote Operations Leadership

PROFESSIONAL EXPERIENCE

Permit Manager – Empire Graphics LLC Accokeek, MD March 2019 – Present

• Own and lead all permitting operations for multiple commercial client accounts across diverse jurisdictions, ensuring regulatory compliance and on-time project execution.

• Supervise, train, and mentor permitting and administrative staff, setting performance expectations and ensuring accountability for accuracy and deadlines.

• Establish priorities, assign workloads, and balance competing demands to support high- volume permitting activity.

• Interpret zoning regulations, construction requirements, and permit conditions to proactively identify risks and prevent delays.

• Act as senior escalation point for clients, contractors, and local agencies to resolve complex permitting issues.

• Design and implement standardized workflows and tracking systems that improved turnaround time and reduced rework.

• Track permit status, conditions, approvals, and costs using Excel and CRM tools to support billing, reporting, and management decisions.

• Maintain complete, audit-ready digital records supporting invoicing, compliance reviews, and project closeout.

• Manage permitting-related costs, documentation, and billing reconciliation to ensure financial accuracy.

• Successfully lead a fully remote permitting operation while maintaining productivity, team engagement, and client satisfaction.

Sales Estimator – Seal Pros Inc. Waldorf, MD

February 2013 – March 2019

• Led estimating and proposal development activities supporting revenue growth and operational goals.

• Conducted site evaluations and produced detailed, defensible cost estimates for labor and materials.

• Coordinated scheduling, documentation, and communication between sales, operations, and customers.

• Managed contracts, pricing documentation, and billing records with a strong focus on accuracy and profitability.

• Identified inefficiencies in sales and estimating workflows and implemented improvements that enhanced turnaround time and customer satisfaction.

• Supported hiring, onboarding, and training of new employees on systems, procedures, and service standards.

Senior Sales Administrator / Account Manager – Benelli USA Accokeek, MD 2003 – December 2011

• Managed operational and account support for 250+ dealer and distributor relationships across a multi-state territory.

• Oversaw order processing, documentation control, returns, and issue resolution while maintaining service-level expectations.

• Provided informal leadership and day-to-day guidance to staff on CRM usage, workflows, and customer service best practices.

• Prepared and analyzed sales and performance reports to support leadership decision- making.

• Partnered with production, logistics, and finance teams to resolve discrepancies and protect customer relationships.

• Contributed to operations generating more than $8 million in annual regional revenue. ADDITIONAL EXPERIENCE

Substitute Teacher – St. Mary’s County Public Schools (2023–Present) Notary Public – State of Maryland (2023–Present)

EDUCATION & PROFESSIONAL DEVELOPMENT

High School Diploma – Gwynn Park Senior High School Certified Nursing Assistant (CNA) – College of Southern Maryland Human Resources, Workplace Safety, and Management Certificates Microsoft Excel & Office Suite Training

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