Customer Service & Support Specialist with QA Focus

Resume: Simone Spencer

Simone Spencer

**** ****** ****** ********, ** 29209

Phone: 803-***-****

E-mail: ***********@*****.***

Objectives

Seeking a customer service position where I can utilize my extensive experience in various call center roles to effectively assist customers, resolve issues, and contribute to the overall success of the team. Eager to continue developing my skills and providing exceptional service in a dynamic and fast-paced environment.

Education

Bachelor’s Degree, Computer and Information Systems Security (Dec. 2009)

Limestone College

Experience

Provider Support Agent (Aug. 2024 – Dec. 2024) Quality Control Specialist (Dec. 2024 – Present)

LiveOps (Remote)

Experienced in overseeing the performance of the healthcare support team, with a proven track record of implementing quality improvement initiatives and conducting regular assessments to optimize service delivery. Committed to fostering a culture of excellence and continuous improvement within the support team to enhance overall patient satisfaction and outcomes. Tasker (Jan. 2023 – Dec. 2023)

RemoTask (Remote)

Skilled in developing AI chatbots to provide quick and accurate responses to customer inquiries. Proficient in creating, training, and deploying automated conversational experiences with AI technology.

Customer Support Representative (Nov. 2020 – Dec. 2022) ModSquad (Telecommute)

Responsible for managing loan inquiries and providing detailed information through Zen Desk’s chat and ticketing system. Proficient in processing payments, handling refund requests, and resolving customer issues efficiently while maintaining organized records and ensuring timely resolution of customer concerns.

Resume: Simone Spencer

Page 2-803-***-****

Customer Service Representative (Jan. 2021 – Aug. 2021) Omni Interactions (Telecommute)

Practiced in customer services with a proven track record of efficiently handling high volume calls, chats, and emails. Providing technical support, resolving order issues, and detecting fraud on accounts. Proficient in memorizing product lines, and providing assistance to government fund recipients.

Processor Support Ambassador (Jun. 2020 - Sep. 2020) Activus Connect, LLC (Telecommute)

Utilized online resources to provide accurate and timely information on Economic Impact Payments while demonstrating proficiency in navigating databases to assist with inquiries regarding government stimulus package.

Agent Support (Mar. 2019 - Jun. 2020)

NexRep, LLC (Telecommute)

Provided excellent customer service by answering product questions and processing orders for customer inquiring about products featured on infomercials. Data Entry Specialist/Accounts Receivable Rep (Mar. 2014 – Jan. 2018) Staples, Inc. (Columbia, SC)

Mastered applying cash to accounts and ensuring accurate financial records on accounts assigned to me.

Accomplished data entry by entering the proper tax exemption status for new customers. Data Coordinator I (Aug. 2008 – Dec. 2010)

South Carolina Employment Commission (Columbia, SC) Effectively entered the benefit and account information for unemployment benefits for the State of South Carolina. Demonstrated the ability to quickly advance within roles, transitioning from Data Entry Clerk to Data Coordinator II where I excelled at sealing the unemployment checks for the recipients.

Skills

Data Entry

Accounts Receivable

Customer Service

Zendesk Software

Microsoft Office

Salesforce

Contact this candidate