Cruise Operations & Client Support Specialist
Resume:
Kimberly Benzor
210-***-**** *******@*****.*** LinkedIn Schertz, TX 78154
Cruise Operations & Client Support Specialist Remote Travel Coordination Detail-oriented operations professional with 10+ years of experience coordinating logistics, managing client communication, and supporting complex scheduling needs in fast-paced environments. Extensive personal cruise experience with Royal Caribbean and Princess Cruises, with familiarity navigating Carnival booking processes. Known for clear communication, strong follow-through, and delivering seamless client experiences from planning through execution.
Professional Experience
Intervention Specialist Redwood Literacy, Chicago, IL 2025 to present
● Coordinate virtual client sessions and manage individualized schedules across multiple stakeholders.
● Communicate clearly and consistently with families and internal teams to ensure alignment and positive outcomes.
● Track documentation, deadlines, and follow-ups with high accuracy in a regulated environment.
● Resolve issues proactively by identifying concerns early and providing timely, professional solutions. Educator and Program Coordinator Elaine S. Schlather Intermediate, Schertz, TX 2021 to 2025
● Managed scheduling, documentation, and communication across families, teams, and leadership.
● Coordinated meetings, timelines, and logistics to ensure consistent execution.
● Served as a primary point of contact, resolving questions and ensuring alignment.
● Maintained detailed records and tracked progress across multiple priorities. Career Break 2012–2016
● Completed a master’s degree during an international relocation; completed state teaching certification upon return to the U.S.
Program Administrator United States Air Force, Travis AFB, CA 2008 to 2012
● Managed executive-level calendars, travel arrangements, and scheduling logistics with precision and discretion.
● Coordinated complex events, vendor communication, and multi-stakeholder initiatives.
● Maintained accurate documentation and tracking systems to ensure compliance and operational continuity.
● Responded quickly to shifting priorities while maintaining professionalism and clarity. Paralegal Hardy Law Offices Reno, NV 2000 to 2007
● Managed client files, deadlines, and case documentation across multiple concurrent matters.
● Communicated with clients, courts, and third parties to ensure timely processing and issue resolution.
● Maintained detailed records and ensured accuracy in high-stakes documentation. Cruise & Travel Experience
● Extensive personal cruise travel with Royal Caribbean International and Princess Cruises
● Familiar with cruise booking processes, onboard operations, shore excursions, and travel documentation requirements
● Experience navigating cabin selection, dining reservations, excursion planning, and loyalty programs
● Comfortable explaining itinerary logistics, policies, and travel considerations clearly and confidently. Skills
Client Communication Travel Coordination Scheduling & Logistics Remote Work Issue Resolution Documentation Accuracy Microsoft Office & Google Workspace
Education
M.A., Educational Psychology
B.A., Psychology
Contact this candidate