Customer Service & Data Integrity Specialist
Resume:
SUMMARY
Analytical professional with strengths in data collection and report
preparation. Excellent track record for accuracy and safety. Skilled at using laboratory expertise and medical knowledge to help improve policies, procedures and safety measures. Manage equipment and supplies efficiently to coordinate smooth laboratory operations. Cultivated impactful relationships with customers, clients and providers by delivering procedure and policy knowledge.
EXPERIENCE
1st Shift Coordinator/Customer Service Representative10/2016- 2/2026 UNC REX Hospital Outreach Department- Raleigh, NC
Supervised and maintained schedules for 23 phlebotomists at 14 lab locations in Wake, Johnston and Nash Counties.
Independently ran the UNC REX Laboratory call center and supply distribution department for 5+ years.
Researched and wrote policies, procedures and requirements for collecting, ordering and processing.
De-escalated problematic patient and provider concerns, maintaining calm, friendly demeanor.
Performed monthly audits on all locations to enforce policies.
Upheld privacy, safety and security requirements established by HIPPA, CAP and CLIA regulatory agencies.
Maintained required CE yearly and broadened my knowledge on the different departments of the laboratory.
Phlebotomy Technician 11/2013 – 10/2016
UNC REX Hospital Blood Services Department- Raleigh, NC
Ensured accuracy of all patient information when labeling specimens and entering patient data.
Counseled patients to ease fears by explaining phlebotomy to enhance cooperation during all processes.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Interviewed patients, obtaining medical histories and measuring vital signs while abiding by HIPPA regulations
Analyzed and documented medical records to update and file documents.
EDUCATION
AAPC-Online
Medical Coding ICD-9 2015
Medical Terminology
Coastal Carolina Community College- Jacksonville-NC Associates of Arts, Criminal Justice 06/2010
Graduated with Honors
NPS Certs
Phlebotomy Certification 2022
JENNIFER MOORE
67 Langdon Chase Way
Selma, NC 27576
**********@*****.***
SKILLS
EMR/Epic experience
Problem-solving abilities
Quality Control
Patient Relations
Inbound and outbound calls
System Implementation
Technologically savvy
Courteous demeanor
Clerical support
Conflict mediation
Process optimization
Data evaluation
Call center experience
Phlebotomy
Medical Terminology
Passion for learning
Microsoft Word
Scheduling
Training
Veterans Preference
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