Operations Leadership & Process Optimization Specialist
Resume:
DeMarco Colbert
Lafayette, LA *****
***************@*****.***
Motivated and results-focused professional seeking an opportunity to leverage my leadership skills, strategic planning abilities, and process optimization experience to drive operational efficiency, enhance team performance, and contribute to the overall success of the organization.
Work Experience
DHL Supply Chain- Lafayette, LA
Operations Manager(August 2025-Present)
Lead overall warehouse and shipping operations, overseeing supervisors and frontline teams to ensure operational excellence.
Drive performance across safety, productivity, quality, and cost metrics in a high-volume distribution environment.
Develop and execute operational strategies to improve workflow efficiency, labor utilization, and on-time truck departures.
Partner with customers and senior leadership through daily and weekly business reviews to align service expectations.
Oversee inventory control, labor planning, billing accuracy, and KPI reporting.
Coach and develop leadership team, supporting succession planning and employee growth.
DHL Supply Chain — Milwaukee, WI
Operations Supervisor (February 2023 — August 2025)
Directed and managed the day-to-day operations, delivering continuous training to improve employees' skills. Resolved personnel problems, complaints, and grievances.
Saved the customer over 750k in inventory by implementing new processes.
Led team through organizational downsizing while sustaining operational performance and consistently achieving KPIs.
Strengthened customer relations and improved service quality, resulting in a notable decline in complaints and increased positive feedback.
Manage inventory, run daily reports, creating work orders, and oversee billing and timecards.
Conducted daily customer meetings and ensured on-time truck departures.
UNFI — Racine, WI
Shipping Supervisor (February 2022 — February 2023)
Directed and managed a shipping team of over thirty direct reports. Established transportation cost standards and managed shipping practices. Oversaw shipping activities for a 400-person warehouse, processing over 600 orders daily. Conducted employee training and performance evaluations.
Joseph Campione — Oak Creek, WI
Distribution Supervisor (September 2017 — January 2022)
Managed 30 associates ensuring optimal productivity. Implemented new ordering systems and improved process effectiveness. Supervised receiving, storing, and shipping activities. Developed sustainable distribution solutions including eco-friendly containers and warehouse renovations.
Education
Brown College — Associate of Science
June 2008 — June 2010
Systems Experience
SAP
Manhattan
Cargowise
TMS
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