Douglas Tucker
Granbury, TX *****
****.**********@*****.***
Professional Summary
Authorized to work in the U.S. for any employer
Authorized to work in the US for any employer
Work Experience
Billing Associate
Crete United-Frisco, TX
October 2024 to July 2025
- Manage daily billing operations using ECap, RecDB, Arcadia, and SharePoint.
- Investigate and resolve billing discrepancies through vendor outreach and portal navigation.
- Collaborate cross-functionally using Microsoft Teams and Outlook to ensure project accuracy and timeliness.
Mortgage Solutions
Ameristar Information-North Richland Hills, TX
September 2022 to September 2023
- Reviewed and processed mortgage documents for accuracy and completeness.
- Distributed finalized loan documentation in compliance with regulatory standards.
IT Associate
Ameristar Information Network-North Richland Hills, TX July 2021 to September 2022
- Managed IT systems, registered devices/servers into management platforms.
- Handled Microsoft 365 administration including user creation and data transfers.
- Assisted with infrastructure support and VMware systems.
Data Entry Clerk
VIP Mortgage-Colleyville, TX
January 2019 to December 2020
- Audited digital and physical records to ensure accuracy for audits.
- Managed document preparation for secure shredding and archiving.
Education
GED
Prosper, TX
March 2021 to March 2021
Skills
• DNS
• Zoom
• Invoice processing
• Accounts payable
• Desktop support
• Mail processing
• Clerical experience
• Data Entry & Document Processing
• Accounts receivable - Accounts receivable experience (1-2 years)
• General ledger accounting
• DHCP
• Microsoft Word
• Software troubleshooting
• Debt collection email
• Scanning
• Data sorting
• Order assistance
• Windows
• Leadership
• Office experience
• RecDB
• Remote Support & Troubleshooting
• Phone answering
• Microsoft 365
• Team Collaboration & Organization
• Customer service
• Data analysis skills
• LAN
• Computer hardware
• Attention to detail
• Remote access software
• Credit card payment processing
• Google Sheets
• Operating systems
• Linux
• IT
• File organization
• Technical support
• SharePoint
• VPN
• Data entry
• Administrative experience - Administrative experience (1-2 years)
• Computer skills
• Account management
• Computer networking
• iOS
• Customer inquiry handling
• Customer support
• Microsoft Excel
• Windows OS
• Arcadia
• Microsoft Windows Server
• English
• Retail Sales & Merchandising
• Spreadsheet data validation
• Debt collection phone call
• Data validation
• Analysis skills
• Customer data entry
• Accounting systems
• Microsoft Teams
• Project coordination
• IT support
• Mobile devices
• Accounting
• Time management
• VMware
• Computer operation
• Administrative experience within finance industry
• Customer Service & Communication
• Microsoft Outlook
• Filing
• Microsoft Office
• Organizational skills
Certifications and Licenses
Google IT Support Professional
May 2021 to Present
• Includes training in Networking, OS, System Administration, Security, and Customer Support.