Customer Service & Account Support Specialist

KATHLEEN A. BATTISTA Myrtle Beach, SC 215-***-**** ********@*******.***

SUMMARY

Customer-focused professional with extensive experience supporting clients, resolving issues, and building long-term relationships. Known for clear communication, follow-through, and the ability to explain products and processes in an easy-to-understand way. Brings a calm, reliable approach to customer service while working independently or as part of a team.

CORE SKILLS

• Customer service and support • Issue resolution and follow-up • Account support and order coordination • Clear written and verbal communication • CRM, Outlook, Excel, and PowerPoint • Time management and organization • Team collaboration and reliability

PROFESSIONAL EXPERIENCE

ACE GLASS INC – Customer Account Support / Sales Representative March 2012 – Present

• Serve as primary point of contact for customer questions, orders, and product support • Assist customers with product selection, pricing, and order status • Resolve issues related to orders, deliveries, and equipment use • Maintain ongoing relationships with repeat customers across multiple industries • Coordinate internally to ensure accurate order processing and timely delivery • Provide basic product training and support as needed

HEL INC – Account Manager, US East

May 2011 – March 2012

• Supported customers using laboratory automation and safety equipment • Responded to customer inquiries and provided product information • Conducted product demonstrations and follow-up support • Assisted with order coordination and customer communication CHEMSPEED TECHNOLOGIES – Customer Support / Sales Representative May 2010 – May 2011

• Supported customers throughout the sales and purchasing process • Answered questions regarding products, pricing, and delivery timelines • Maintained customer records and follow-up communication THALES NANOTECHNOLOGY – Customer Support Representative 2006 – 2010

1

• Acted as primary contact for U.S. customers • Provided product demonstrations, training, and post-sale support • Coordinated installations, service needs, and customer inquiries • Ensured customer satisfaction through regular communication

JOHNSON & JOHNSON PHARMACEUTICAL R&D – Laboratory Team Member 1992 – 2006

• Worked as part of a team in a regulated laboratory environment • Followed procedures, safety guidelines, and documentation requirements • Supported day-to-day laboratory operations EDUCATION

Bachelor of Science – Chemistry

Villanova University, Villanova, PA

REFERENCES

Available upon request

2

Contact this candidate