Customer Service Specialist with Multichannel Expertise

Khrystia Ynez Marie Mahadali

**** ***. **** **., ******** 43 Zone 3, Tondo, Manila, 1012

***.************@*****.***

095*-***-****

SUMMARY

Customer-focused and detail-oriented Customer Service Representative with two years of experience providing multi-channel support in a fast-paced environment. Skilled in resolving customer concerns efficiently, meeting performance metrics, and delivering high levels of customer satisfaction. Strong communication and problem-solving skills with a commitment to service excellence. KEY SKILLS

● Phone, Email & Chat Support

● Complaint Resolution

● Conflict Management

● Active listening

● Time Management and Multi-tasking

● KPI & Performance Compliance

● Product Knowledge

WORK EXPERIENCE

Customer Service Representative

Amazon Operations Services Inc. – Pasay City

April 2024 – February 2026

● Provided customer support through phone, email, and live chat channels.

● Assisted customers with order tracking, returns, refunds, payment concerns, and account-related issues.

● Handled retail and concession cases with confidentiality and accuracy.

● Investigated and resolved customer complaints while maintaining professionalism and empathy.

● Achieved performance targets including handling time, resolution time, and customer satisfaction scores.

● Accurately documented customer interactions using internal systems.

● Adapted to a fast-paced environment while maintaining quality standards. EDUCATIONAL BACKGROUND

COLLEGE

Lyceum of the Philippines University

Muralla St., Intramuros, Manila

S. Y. 2021 – 2023

Bachelor of Science in International Travel and Tourism Management - Undergraduate Dean’s Lister

SENIOR HIGH SCHOOL

Arellano University

2600 Legarda St., Sampaloc, Manila

S. Y. 2019-2021

Humanities and Social Sciences

With Honors

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