Customer Relationship Specialist with 6+ Years Experience

PRASHANT

DUTT

Customer Relationship manager / Client Relationship

Specialist

971-***-**** **************@*****.*** Ghaziabad India 201009

EDUCATION

Bachelor of Business

Administration

C.C.S University

01/2019 India

STRENGTHS

* Time Management

* Problem solving

* Active listening

Active listening enhances

communication in the

workplace by creating a

reciprocal, empathetic, and

respectful understanding

* Product knowledge

* Team Leadership Skills

* Conflict resolution

Conflict resolution brings

people together to figure out

a solution to a problem rather

than pulling them apart

SUMMARY

Customer service representative with over 6 years of experience delivering service standards to high-level customer accounts. Highly responsive to customers’ needs and always looking to find a solution to customer inquiries. EXPERIENCE

Customer Relationship Specialist 07/2024 - Present Timesjobs.com Noida, India

An online job portal company providing various employment solutions.

• Take ownership of customer issues

• Troubleshoot problems and drive resolutions

• Escalate unresolved issues to relevant internal teams

• Collect prompt and accurate customer feedback

• Collecting and analyzing customer feedback

Customer service manager (CSM) 11/2023 - 07/2024

Counsel India Noida, India

A company focusing on student guidance for academic and personal development.

• Actively Listen and Understand Customer Concerns

• Assessing student skills, interests and personalities

• Build Long-lasting Customer Relationships

• Guiding students through academic improvement

• Respond to inquiries, requests, and concerns from students, parents, and other stakeholders

Customer Relationship Specialist 01/2018 - 10/2023 Timesjobs.com Noida, India

An online job portal company providing various employment solutions. SKILLS

Business Development

Client Management cold calling

Team Leadership

Client servicing Your Skill

• Take ownership of customer issues

• Troubleshoot problems and drive resolutions

• Escalate unresolved issues to relevant internal teams

• Collect prompt and accurate customer feedback

• Collecting and analyzing customer feedback

LANGUAGES

English, Hindi

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