Compassionate Phlebotomy and Patient Care Specialist

YOLANDA SMITH

**** ******** *** *** *, Monrovia, CA

***********@*****.*** ️ 909-***-****

Objective

Compassionate and detail-oriented professional with over 20 years of customer service experience and recent hands-on phlebotomy training. Seeking a phlebotomy position where strong interpersonal skills, clinical proficiency, and dedication to patient care contribute to quality healthcare delivery.

Phlebotomy Experience

1st Stop Urgent Care & Family Practice – Phlebotomy Training

June 23, 2025 – June 27, 2025

Completed 40 hours of hands-on clinical training in a fast-paced urgent care setting

Performed 50 successful venipunctures for blood testing on patients of diverse ages, weights, and health conditions

Ensured all procedures met CLIA standards for specimen collection and handling

Demonstrated professionalism, patient comfort techniques, and accurate documentation

United Careline – COVID-19 Tester / Phlebotomist

April 2020 – May 2022

Conducted venipuncture for COVID-19 testing across schools, hotels, and businesses

Administered nasal, cheek, and throat swabs with precision and care

Maintained accurate specimen labeling and documentation

Adapted quickly to diverse environments while traveling to multiple locations

️ Additional Healthcare Experience

Friends & Family Inc. – Personal Care Assistant

June 2024 – Present

Provided daily living assistance including hygiene, medication presentation, and meal prep

Delivered compassionate care and protective supervision to elderly clients

Supported household management and maintained a clean, safe environment

Gardens of Monrovia Rehabilitation – Dietary Assistant

July 2025 – Present

Collaborated with nursing staff to meet residents’ dietary needs

Ensured meal accuracy and satisfaction through direct communication with residents

Demonstrated attention to detail in meal prep and supplement distribution

Monrovia Gardens Healthcare Center – Dietary Assistant

November 2016 – July 2022

Supported nutritional care for residents with specific dietary restrictions

Maintained consistent communication with healthcare staff

Built rapport with residents to ensure meal satisfaction

Other Experience

MTA (Metropolitan Transportation Authority) – Bus Operator

August 2022 – May 2024

Delivered excellent customer service while operating public transit routes

Maintained safety and reported incidents promptly

Held a valid Class B license

Access Paratransit / San Gabriel Transit – Reservation Specialist

November 2016 – February 2018

Scheduled transportation for Access riders with accuracy and empathy

Handled high call volumes and coordinated with dispatch for timely service

Education & Certification

Certified Phlebotomy Technician 1 – License Pending

California CPT-1 License Application in Progress

NHA – Certified Phlebotomy Technician 1

Credential ID: J9W8W2Z4

West Covina Phlebotomy

Phlebotomy Certification – November 2024

Santana High School, Hacienda Heights

High School Diploma – June 1994

Skills

Venipuncture & Specimen Handling

CLIA-Compliant Blood Collection

Specimen Processing & Quality Control

Patient Identification & Laboratory Compliance

Centrifuging Blood Samples for Lab Submission

Hands-On Centrifuge Operation

HIPAA Compliance & Biohazard Safety

Policy Adherence & Infection Control

Appointment Scheduling & Data Entry

MS Office Suite 35+ WPM 10-key by touch

Record Keeping & Insurance Verification

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