Administrative Professional with Medical & Payroll Expertise

Tequila Smith

**********@******.*** 769-***-**** Terry, MS

SUMMARY Seeking Administration role with 8 years of experience in medical and payroll administration. Excelled in coordinating healthcare teams, improving patient satisfaction by 25%, and managing payroll for 20 employees. Proficient in patient care coordination, team leadership, and administrative tasks, with a strong background in communication and customer service.

WORK EXPERIENCE G.V. (Sonny) Montgomery VA Medical Center Jackson, MS Medical Administration Service Jul 2017 - Present

• Coordinate receptionist and administrative duties to ensure efficient patient care delivery and appointment management.

• Improve patient satisfaction ratings by 25% by enhancing communication and resolving issues.

• Schedule patient appointments, procedures, and tests, and arrange for patient escort to and from various departments and facilities. The Vault Venue Jackson, MS

Payroll Administrator/Customer Service Jul 2017 - Present

• Manage payroll operations, guaranteeing precise and punctual salary distribution for employees.

• Devise and execute a customer service training scheme, boosting customer satisfaction by 30%.

• Handle financial transactions, maintain budget balance, and compile expense reports while orchestrating social media campaigns and events to elevate brand engagement.

Institute of Endocrinology and Diabetes Jackson, MS Endocrine and Diabetes Medical Assistant Mar 2016 - Dec 2018

• Assisted healthcare professionals in delivering patient care, including conducting intake assessments, recording vital signs, and documenting medical histories.

• Administered medications and injections as directed by physicians, ensuring adherence to safety protocols and patient comfort.

• Managed medical records, organized test results, and handled correspondence to streamline patient information flow and support clinical operations.

• Coordinated educational sessions for patients on diabetes management, enhancing their ability to manage the condition effectively. EDUCATION Institute of Health & Technology

Medical Assistant Certification

2019

University of Phoenix

B.A. Management

2008

Terry High School

High School Diploma, Basic Studies

1999

SKILLS Patient Care Coordination • Leadership and Team Management • Administrative Expertise (Microsoft Suite, Standard Office Equipment) • Excellent Communication and Customer Service Skills • CPR/AED Certified • Accounting and Marketing Skills

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