Dedicated Patient-COS Administrative Specialist
Resume:
Lectoria Pea
Mansfield, LA *****
*******@*****.***
Professional Summary
Compassionate and detail-driven customer service specialist with extensive experience in healthcare support, claims processing, and administrative coordination. Skilled in managing sensitive data, scheduling patient assessments, conducting outreach, and overseeing large-scale financial transactions. Known for professionalism, strong interpersonal communication, and the ability to collaborate across diverse teams to ensure seamless operations in fast-paced environments. Work Experience
Customer Service Specialist / Poker Machine Tech / Cashier Goldmine Casino-Mansfield, LA
May 2018 to September 2022
• Delivered high-quality support to customers via multiple channels
• Explained gaming rules, payout structures, and winning options
• Trained staff on service standards and operational tools
• Collaborated across teams to resolve issues quickly and tactfully
• Handled over $30,000 in cash transactions daily
Cashier
Walmart-Mansfield, LA
April 2012 to August 2014
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism Cashier / Customer Service Representative
Lott O’ Luck-Mansfield, LA
August 2010 to April 2012
• Assisted patrons and resolved concerns with professionalism
• Maintained and reconciled a cash drawer handling up to $60,000 daily
• Ensured financial compliance with regulatory standards
• Trained new team members in cash handling and customer care
• Developed expert knowledge of casino games and payout procedures Education
High School Diploma
Mansfield High School-Mansfield, LA
May 2007 to May 2007
Skills
Teamwork Sales support Inside sales Customer inquiry handling CNC programming Casino surveillance Time-based sales targets Cash Handling & Financial Transactions Copywriting Senior care Leadership Paycheck issuance Account management Workday ADP Analysis skills Project management Team Collaboration & Training Upselling Business development Sales lead qualification Dimensional inspection Client interaction via phone calls Electronic Health Records (EHR) Claims Processing ICD-10 Accounts receivable Deal- based sales targets Retail Management Prospecting Product demos Sports Microsoft Outlook Typing Financial services Cash register Direct sales Editing Organizational skills Cash Handling Outbound calling Warehouse Experience Active listening Fashion retail Research Patient interaction Cleaning Experience Accounts Payable Communication Skills Hospitality Microsoft Office Working with people with disabilities Wireless sales Food Preparation Sales CRM software Outbound sales Ethernet English Computer operation B2B Attention to detail Computer skills Records management Training & development QuickBooks Office management Merchandising React Gym Accounting High-end sales Manufacturing company experience Telecommunication HIPAA compliance POS Night audit Lead generation Windows Stocking Door-to-door Conducting sales calls Basic math Microsoft Excel Microsoft Powerpoint Conflict Resolution Call Center Operations Computer literacy Fraud prevention and detection Deal closing Objection handling (sales technique) Hotel management Confidentiality & HIPAA Compliance Technology sales Paychex Transcription Grammar experience QuickBooks Payroll Time management Payroll tax returns Marketing Call center Report writing Cooking Clear verbal communication UltiPro Data Entry & Documentation CCTV Patient & Member Outreach Gusto Delegation Retail Sales iOS Relationship management Inventory management Accounting systems Quality assurance Kitchen experience Sales presentations Security Banking Front desk Customer service Microsoft Word Heavy lifting Warm calling Food Service Negotiation Customer communication Coachability Software sales Live chat Guest services Hotel experience HubSpot Conflict management Appointment scheduling Fashion styling Closing sales Respiratory protection Word processing Phone etiquette Telehealth experience Appointment Coordination Empathy Multi- line phone systems Meeting or exceeding sales goals Certifications and Licenses
ABO Certification
March 2026
Driver's License
Food Handler Certification
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