Customer-Focused Retail Professional with Strong Sales Skills
Resume:
Tozaria Mitchell-Smith
Covington, GA *****
**************@*****.***
Professional Summary
Dedicated retail and customer service professional with a strong track record of delivering exceptional customer experiences, driving sales, and maintaining a positive store environment. Skilled in communication, problem-solving, cash handling, and building customer loyalty. Known for reliability, teamwork, and a consistent commitment to exceeding performance expectations. Willing to relocate to: Covington, GA
Work Experience
Sales Associate
TJ Maxx-Cartersville, GA
September 2025 to Present
• Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads Package Handler
UPS-Atlanta, GA
September 2023 to September 2024
• Inspected packaged products for quality control purposes, identifying any defects or issues
• Operated packaging machinery and equipment to package products according to company standards
• Maintained a high level of accuracy and attention to detail while packaging products
• Followed safety protocols and guidelines to ensure a safe working environment for all team members
• Collaborated with team members to meet production goals and deadlines Front Desk Receptionist
Courtyard by Marriott-Conyers, GA
May 2020 to September 2023
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing Cashier
Chipotle Mexican Grill-Conyers, GA
May 2018 to August 2020
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed Education
Medical Assisting (Vocational Education and Training) May 2025
High school diploma
Salem High School
May 2020
Skills
• Cash register
• Phone etiquette
• Customer service
• Communication skills
• Retail math
• Retail sales
• Cash handling
• Sales
Certifications and Licenses
Google Ads Certification
CNA
Driver's License
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