Customer service.
Resume:
Maria Martin
Columbus, GA *****
*****.*******@*****.***
Professional Summary
Experienced customer service professional with over 19 years in diverse roles including retail, hospitality, and administrative support. Skilled in high-end sales, guest services, and CRM systems, with a strong focus on customer satisfaction and attention to detail. Seeking a Customer Service Representative position to leverage communication, organizational, and problem-solving abilities in a dynamic environment.
Willing to relocate to: Columbus, GA
Authorized to work in the US for any employer
Work Experience
Lowes Associate
Lowe's Home Improvement
September 2019 to May 2020
* Provided customer service and operated as cashier, ensuring accurate transactions and positive guest experiences
* Assisted customers with product inquiries and guided them to appropriate departments
* Maintained clean and organized work areas to support store presentation standards
* Supported team members during busy periods to enhance workflow
* Handled returns and exchanges efficiently, resolving customer concerns promptly
* Demonstrated attention to detail in cash handling and daily register balancing
* Utilized POS and CRM systems to process sales and manage customer information Receptionist and Communication Professional
Jeff Smith Automotive Group
January 2017 to August 2019
* Answered and relayed messages to appropriate staff to ensure timely communication
* Collected and recorded rewards and deposits at end of day with accuracy
* Checked in automobiles and recorded in-transit vehicles in system
* Made customers feel welcome and encouraged customer loyalty
* Managed data entry, phone calls, appointments, and administrative office duties Barista and Cashier
Compass Group-Bluffton, SC
January 2010 to January 2017
* Opened and closed a small campus café, ensuring smooth daily operations
* Stocked and restocked inventory to maintain product availability
* Greeted customers and provided prompt, friendly service
* Served food items and handled cash register transactions
* Answered phone inquiries and supported campus marketing efforts
* Achieved high sales through effective customer engagement Call Center Representative
United States Census
March 2010 to June 2010
* Initiated outgoing calls to residents to conduct official government surveys
* Followed detailed scripts to ensure accuracy and compliance
* Received incoming calls from residents and field representatives
* Assisted with locating residences and followed up on previous surveys Baker and Manager
Nonnie' Bakery
August 2008 to April 2009
* Managed bakery operations, including baking, decorating, and inventory
* Handled cash transactions and ordering supplies
* Stocked and restocked products to ensure freshness and availability Pastry Chef
Canongate at Healy Point
February 2006 to January 2008
* Baked pastries and managed all aspects of pastry production
* Hired and managed employees, overseeing daily operations
* Controlled inventory and handled cashier duties
* Delivered excellent customer service
Professional Communications Expert
Heritage Cadillac
September 2005 to January 2007
* Answered phones and directed calls to correct departments
* Greeted guests upon arrival and provided office support
* Managed filing, outgoing mail, and office supply inventory Lead Artist
Hollywood-Hollywood, FL
February 2004 to August 2004
* Designed and sculpted dog breeds in clay for duplication and retail
* Led artistic projects and constructed sculptures Marketing Specialist
Toastmaster and Company-Miami, FL
September 2003 to February 2004
* Marketed specialty wines to the South Florida market
* Represented Capalbio Wines of Tuscany at events
Owner and Pastry Chef
Peppercorn Café-Fort Valley, GA
September 2001 to August 2003
* Opened and operated a café with catering services
* Designed and baked wedding cakes and worked in ice carving
* Managed all aspects of business operations
Culinary Salon Assistant and Ice Carver
Ice Miesters of Middle Georgia
January 1999 to May 2002
* Designed and carved ice sculptures for events
• * Won silver medal in ice carving competition, Chattanooga 1997 culinary salon
• Was currently added to the restaurant as an added option to our catering. Education
High school diploma
Robichaud Senior High School-Dearborn Heights, MI
June 1972 to June 1975
Skills
• Theater
• Google Workspace
• Baking
• Greeting customers
• Senior care
• CRM system proficiency
• Typing
• Written communication
• Food hygiene
• Coffee Experience
• High-end sales
• Culinary experience
• Supervising experience
• Retail sales
• Catering
• Caregiving
• Photo manipulation
• Content creation
• Editing
• Communication skills
• Sanitation procedures
• Organizational skills
• Productivity software
• Med spa experience
• Cake decorating
• Data entry
• Clean workspace maintenance
• Teamwork
• English
• Customer inquiry handling
• Research
• Sanitation
• Restaurant experience
• Customer service
• Guest services
• POS
• Beauty & cosmetics sales
• Time management
• Attention to detail
• Food safety
• Workplace health and safety regulatory compliance
• Skincare
Languages
• Italian
Certifications and Licenses
ServSafe
Food Handler Certification
June 2017
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