Certified Pharmacy Technician Specialty & Transplant Care

R

Marlen

Rodriguez

832-***-****

marlener****@yahoo.c

om

Pasadena, TX 77504

SUMMARY

Empathetic and detail-driven Certified Pharmacy Technician with 7+ years of experience in specialty and transplant pharmacy operations. Skilled in call center communication, benefits investigation, and prior authorization coordination for complex medication therapies. Proven success supporting high-volume workflows in both hospital and retail settings with strong patient advocacy and bilingual communication (English/Spanish). Experienced with Epic, Parata, Omnicell, and Sanitas systems.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

• Parata Automated Filling

• Omnicell Automation

• Sanitas System

• Medication Packaging & Shipping

• Inventory Ordering & Receiving

• Patient Care Coordination

• High-Volume Workflow

• Training & Leadership

• Medication management

• Patient care coordination

• Fill prescriptions

• Customer service

• Order processing

• Strong empathy

• Data entry proficiency

EXPERIENCE

Pharmacy Call Center Representative

Missouri City, Texas

Texas Children's Hospital – Specialty Pharmacy/ Nov 2018 to Nov 2025 Sr (Lead) Pharmacy Technician

Walgreens/ Aug 1997 to Oct 2018

• Fill prescriptions using Parata and Omnicell systems.

• Package and ship medications.

• Perform ordering, receiving, and stock management.

• Patient Care Coordinator for heart transplant patients.

• Utilize Sanitas for workflow and communication.

Managed inbound calls for medication inquiries from patients and healthcare providers.

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• Processed prescription orders accurately using pharmacy software systems.

• Full retail pharmacy duties: register, patient profiles, typing & filling prescriptions.

• Trained new technicians and assisted pharmacist onboarding.

• Managed inventory ordering, receiving, returns, and annual counts.

• Supported two store relocations.

• Frequently worked overtime.

EDUCATION AND TRAINING

GED

Tegler Career Center

Pasadena, TX

CERTIFICATIONS

• Certified Pharmacy Technician

• PTCB Certified Pharmacy Technician

• State of Texas Pharmacy Technician License

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