Insurance support
Resume:
Norman J. Wall
Hamburg, N.Y, *****
********@*******.***
OBJECTIVE: To obtain a responsible and challenging position within the insurance, banking, or customer/business support industries where my work experience would have valuable application.
EXPERIENCE:
State Farm Insurance-Melissa Wilson State Farm Agency-Agent Support & Customer Service-November 2025-January 2026
New York State Personal Lines License-PC-195423
Merchants Insurance
Premium Collections/Premium Accounting-June-September 2025 Collect Outstanding insurance policy premiums resulting from audits and Policy cancellations of commercial policyholders by telephone, email, and Written correspondence.
Worked with insurance agencies and brokers with audit disputes and premium payment resolutions.
Process and key insurance premium payments.
New York Compensation Insurance Rating Board-New York, NY Premium Auditor July 1993-March 2025
Inspector March 2018-March 2025
Audit individual business payroll records, individual earning records, quarterly reports, cash receipts, cash disbursements, cancelled checks, general ledgers, certificates of insurance, corporate tax returns, and financial statements to determine the proper workers’ compensation insurance premium base. Perform physical and virtual inspections of businesses to determine proper job classifications and workers’ compensation insurance premium rates. Examine the working relationships between businesses and contract labor, which includes homeworkers, subcontractors, alleged independent contractors, and unsalaried relatives, to establish premium collection. Work directly with the Rating Board in accordance with the New York Insurance Law and the State of New York to resolve classification and auditing disputes. Transamerica Insurance Finance-1992-1993-Insurance premium collections Collection of outstanding policy premiums by contacting the insureds, brokers, and attorneys via phone, email or in writing to obtain debt resolution.
Marine Midland Bank-1988-1992-Adjuster-Consumer Loan Collections Collection of consumer loan payment that are in arrears via telephone and written correspondence.
Skip tracing, pulling credit reports, and DMV searchers to obtain Consumer/customer contact information.
The refinancing of loans and revolving credit balances. EDUCATION: Canisius College, Buffalo, N.Y.
B.A. Political Science, May 1988
REFERENCES: Furnished upon request
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