Administrative Professional with Strong Coordination Skills
Resume:
Ashley
Tutrow
Administrative
Assistant
Ashley Tutrow
**** * ************* *****, *** D
McCordsville, IN 46055
*************@*****.***
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Skills
Administrative professional with experience supporting high-volume operations, managing confidential information, coordinating workflows, and providing exceptional customer service. Skilled in documentation, scheduling, data tracking, and cross-department communication. Known for organization, efficiency, and reliability in fast-paced environments. ㅡ
Experience
Elevance Health (Anthem) / Customer Service Rep
SEPTEMBER 2024 - JULY 2025, INDIANAPOLIS, IN
● Managed high-volume communications while maintaining accuracy and professionalism
● Documented client interactions and updated records in internal systems
● Coordinated with multiple departments to resolve cases efficiently
● Handled confidential patient information in compliance with HIPAA regulations
● Prioritized tasks to meet strict deadlines and service standards Lincare / Authorization Specialist
SEPTEMBER 2022 - AUGUST 2024, NASHVILLE, TN
● Communicated with patients and providers to gather clinical documentation required for prior authorization approvals.
● Reviewed and triaged authorization denials, determining validity and next-step resolution strategies.
● Submitted, tracked, and secured authorizations from insurance carriers within strict timeframes using electronic systems, fax, and verbal communication.
● Maintained accurate patient records in CRM databases while ensuring compliance with privacy regulations.
● Drafted medical necessity and appeal letters to support claim approvals and resolve coverage issues.
● Managed multiple cases simultaneously while prioritizing urgent requests and deadlines.
CVS Pharmacy / Supervisor, Customer Service Associate APRIL 2013 - SEPTEMBER 2022, FISHERS, IN
● Processed high-volume transactions while maintaining accuracy and balanced cash registers.
● Assisted customers by resolving inquiries, verifying information, and providing clear support.
● Trained and supported new team members on procedures, systems, and service standards.
● Monitored workflow and inventory processes to ensure efficiency and minimize discrepancies.
● Identified operational variances and supported corrective actions to maintain performance standards.
● Maintained compliance with company policies, safety procedures, and regulatory guidelines.
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Education
Ultimate Medical Academy/ Associate of Science Degree - Medical Billing and Coding
JANUARY 2020 - AUGUST 2021, CLEARWATER, FL
HIPAA ESSENTIALS FOR HEALTHCARE PROFESSIONALS CERTIFICATE Warren Central High School / Diploma
AUGUST 2004 - MAY 2008, INDIANAPOLIS, IN
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