HR Payroll & Admin Coordinator in Training
Resume:
KAROLINE WILSON
Edmonton, AB T*J T*J *L* T*J *L*
*********@*****.***
Experienced hospitality leader with 25 years of progressive responsibility in team management, payroll administration, scheduling, inventory control, customer service, and event coordination. Proven ability to lead in fast-paced, high-accountability environments while building strong, positive team cultures. Currently expanding my focus into payroll, Human Resources, and benefits administration. Highly organized, people-focused, and eager to continue developing my skills in HR operations and office-based leadership roles.
Willing to relocate: Anywhere
Work Experience
Payroll/HR Administrator (Maternity Leave Contract ending May 31, 2026) Vincent Communication and Controls Ltd.-Edmonton, AB April 2025 to Present
• Payroll Processing: Accurately prepare and process bi-weekly payroll for Vincent Communications and semi-monthly payroll for Westcan Communications/Allcan Communications ensuring timely payments during a company merger.
• Data Management: Maintain accurate and confidential employee records, including payroll, benefits, and HR data.
• Regulatory Compliance: Ensure full adherence to federal and provincial payroll, employment, and tax regulations.
• HR Support: Assist with key HR functions such as recruitment, onboarding, and employee relations.
• Benefits Administration: Support benefits enrollment, changes, and communications with employees.
• Employee Communication: Act as a main point of contact for staff regarding payroll, HR policies, and benefits questions.
• Reporting: Generate payroll and HR-related reports, analyze trends, and support management with insights.
• Software Utilization: Proficient in using HRIS and payroll software systems for data entry, reporting, and record-keeping.
• Use both ceridian Dayforce and quickbooks
• Assisted in accounts payable by doing full-cycle invoice processing, including PO matching, accurate data entry into AIMS ERP, and systematic filing to ensure efficient accounts payable workflow. FOH Manager
Boston Pizza Ice District-Edmonton, AB
January 2025 to Present
• Supervise front-of-house (FOH) staff to ensure excellent customer service standards.
• Manage all busy events (hockey games/concerts) with Roger’s, helping encourage excellent customer service during extremely high volume periods.
• Lead and mentor team members, fostering a positive work environment and promoting individual strengths.
• Ensure full compliance with health and safety regulations, as well as provincial food and beverage service laws.
• Maintain effective communication with the General Manager to align operational goals and resolve issues promptly.
• Act as a liaison between FOH staff and the kitchen to facilitate smooth service and minimize errors.
• Support daily operations, manage floor during peak hours, and handle customer concerns professionally.
FOH Manager/Assistant Event Coordinator
Workshop Eatery (CONTRACT)-Edmonton, AB
May 2024 to January 2025
• Provide top-quality customer service to guests
• Assisted with event management for the holiday season (Parties, weddings, staff functions and medical presentations)
• Coordination of staff and different menus with the event planner and kitchen
• Managed the setup and breakdown of daily events
• Sourced supplies for each events needs
• Promote a positive dining experience.
• Coordinate with back of house team to ensure timely service.
• Manage seating, and handle any customer complaints or special requests.
• Schedules for staff both onsite and offsite
• Ordering and maintaining inventory for daily consumption and
• Recruitment, on-boarding all new staff for events Office Administrator
Therapeutic Body Concepts-Edmonton, AB
October 2021 to June 2024
• Insurance & Billing: Process extended health insurance claims, verify patient eligibility, and track claim status with multiple insurance providers.
• Collections & Follow-Up: Manage collections procedures and ensure timely follow-up on outstanding payments.
• Records Management: Maintain accurate and up-to-date patient records in compliance with privacy regulations.
• Appointment Scheduling: Schedule and confirm patient appointments, optimizing booking efficiency and minimizing no-shows.
• Administrative Support: Handle office tasks including answering phones, faxing, filing, scanning, and responding to inquiries.
• Front Desk Operations: Maintain the cleanliness and professional appearance of the reception area to ensure a welcoming patient environment.
• Software Proficiency: Use Jane software for appointment booking, patient records, billing, and insurance claim submissions.
General Manager
Rose and Crown-Edmonton-AB
January 2013 to December 2017
• Promoted from Supervisor to General Manager through strong performance and leadership
• Recruited, trained, and onboarded new employees; coached staff to meet service standards
• Supervised daily operations including scheduling, labor cost management, and compliance with policies
• Oversaw front-of-house service, including bartending and serving when required
• Handled and resolved customer complaints with professionalism and efficiency
• Monitored cleanliness and organization of the restaurant, ensuring health and safety standards
• Collaborated with shareholders to develop strategies for increasing sales and profitability
• Balanced administrative responsibilities such as scheduling, office management, and training records Payroll Manager
Delta Bow Valley Hotel-Calgary, AB
January 2011 to December 2013
• Administered payroll for all hotel staff, ensuring accuracy and timeliness of wage distribution
• Processed statutory requirements including Records of Employment (ROEs), final pay, and severance packages
• Calculated and managed employee vacation, sick time, bereavement leave, and other entitlements
• Assisted with financial reconciliation and payroll-related accounts balancing
• Maintained confidentiality of sensitive payroll and employee records while adhering to compliance standards
Office Manager/Administrator
Earl's Restaurants-Calgary, AB
January 1995 to December 2004
• Oversaw payroll processing and daily cash deposits, ensuring accuracy and compliance with company policies.
• Trained restaurant teams across the region on payroll procedures, cash handling, and financial controls.
• Managed accounts payable by processing bills, reconciling vendor payments, and maintaining accurate financial records.
• Served as closing manager, supervising end-of-day operations, balancing tills, and securing cash deposits.
• Provided full-time support as a server and bartender in the lounge/bar, delivering high-quality guest service in a fast-paced environment.
Education
Payroll (PCP Designation)
MOUNT ROYAL UNIVERSITY-Calgary, AB
September 2011 to January 2013
Nutrition (DEC)
Canadian School of Natural Nutrition-Calgary, AB
September 2007 to June 2009
Skills
• Customer service (10+ years)
• Human Resources
• Restaurant Management (5 years)
• Microsoft Office
• Schedule management
• Store Management Experience
• First Aid Certified
• Accounting
• Records Management (5 years)
• Filing
• HRIS
• Jane Software
• Chirosuite Software
Certifications and Licenses
PCP Certification
Present
RHN DESIGNATION
ProServe April 2024 to April 2029 Food Handler Certification April 2024 to April 2029 CPR Certification April 2024 to April 2026 Reel Facts June 2024 to June 2029
Contact this candidate