Multifunctional Hospitality and Customer Service Professional

Nesha Smith

Miami, FL *****

************@******.***

+1-305-***-****

Authorized to work in the US for any employer

Work Experience

Cook

Palm Glades Academy-Miami, FL

February 2023 to May 2025

• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards

• Followed recipes and portion control guidelines to consistently deliver delicious meals

• Managed food inventory, minimizing waste and optimizing cost efficiency

• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service

• Maintained a clean and organized work area, adhering to sanitation regulations

• Received XX% positive feedback from customers for exceptional taste and presentation of dishes

• Conducted regular inspections of equipment to identify maintenance needs or potential hazards

• Collaborated with suppliers to source fresh ingredients while maintaining budget constraints

• Implemented time-saving strategies in food preparation processes without compromising quality standards

Call Center Representative

Alorica-Miami, FL

May 2023 to October 2024

• Handled a high volume of inbound customer calls, averaging XX calls per day

• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

• Achieved an average call resolution rate of XX%, exceeding departmental targets

• Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings

• Assisted in outbound calling campaigns such as surveys or promotional offers when required

• Managed multiple communication channels including phone calls, emails, live chat support etc Stock Associate

Macy's-Miami, FL

July 2021 to March 2023

• Organized and maintained inventory in accordance with company standards, utilizing efficient storage methods

• Performed regular cycle counts to identify discrepancies or shortages in stock levels and promptly resolved issues

• Collaborated with purchasing department to monitor stock levels and anticipate future needs

• Maintained cleanliness and organization of the warehouse area, adhering to safety protocols at all times

• Prepared merchandise for shipment by accurately labeling packages and ensuring proper packaging materials are used

• Conducted quality control checks on outgoing orders to verify accuracy before shipping

• Assisted customers with inquiries regarding product availability, pricing, and delivery timelines

• Received, inspected, and logged incoming stock shipments, ensuring accuracy and completeness of orders

Cook

Chick-fil-A Restaurants-Miami, FL

August 2019 to January 2023

• Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist

• Assisted in the coordination and organization of kitchen operations to ensure efficient workflow

• Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift

• Received inventory deliveries, checked for accuracy, and stored products appropriately

• Sliced, diced, chopped vegetables/fruits/meats accurately as per recipe requirements

• Packed prepared foods into containers for storage or immediate consumption by customers/guests

• Assembled ingredients accurately according to specified portion sizes or recipe instructions

• Labeled all prepared items with appropriate date labels for easy identification in storage areas

• Frequently rotated stock items in refrigerators/freezers/pantries to maintain freshness levels at all times

• Maintained knowledge of menu items including ingredients used in each dish Deli Associate

Publix supermarkets-Miami, FL

March 2017 to October 2022

• Prepared and packaged deli items according to customer specifications, maintaining high quality standards

• Managed inventory levels of deli products, monitoring expiration dates and rotating stock as needed

• Maintained cleanliness and organization of the deli area, including sanitizing surfaces, utensils, and display cases

• Provided exceptional customer service to deli customers, ensuring a positive shopping experience

• Assisted customers in selecting and weighing deli products, providing recommendations based on their preferences

Education

High school diploma

Homestead High School-Miami, FL

February 2016 to September 2019

Bachelor's degree

Skills

• Childcare

• Ability to follow instructions

• Sales support

• Mirror cleaning

• Microsoft Outlook

• Babysitting / child care /nanny / (10+ years)

• Team leadership

• Window cleaning

• Phone inquiries

• Behavior management

• Barista experience

• Housekeeping management

• Cooking

• Childhood development

• Multitasking

• Time management

• Medical office management

• Sweeping

• Writing skills

• Organizational skills

• Outdoor work

• Spreadsheet charts

• Grammar Experience

• Sanitation procedures

• English

• Pet care facility waste disposal

• Meeting scheduling

• Grocery store

• Customer communication (9 years)

• Guest services

• Computer skills

• Hotel experience

• Office management

• Infant care

• Public speaking

• Seafood

• Trash removal

• Telemarketing

• Attention to detail

• Nutrition

• Technical Proficiency

• Environmental services

• Leadership

• Dental assisting

• Hospitality

• Restroom cleaning

• Food safety

• Working with people with disabilities

• Vacuuming

• Microsoft Excel

• Office experience

• Mobile devices

• CPR

• Laundry

• Baking

• Safe work practices

• Warehouse experience

• Machine minor repairs

• Upselling

• Climbing

• Microsoft Word

• Order management system

• Inventory management

• Dental receptionist

• Medical office experience

• Greeting customers

• Sanitizing surfaces

• Disinfection procedures

• Interpersonal communication (9 years)

• Medical terminology (7 years)

• AI

• Computer literacy

• Call center

• Window cleaning tools

• Dishwashing

• Classroom experience

• Food handling

• Camp

• Vacuum cleaners

• Sushi

• QuickBooks

• Toddler care

• Clerical experience

• Experience with children

• Customer complaint resolution

• Food service

• Fine dining experience

• Food safety management

• Electric pallet jack

• Cleaning

• Commercial cleaning

• Productivity software

• Food preparation

• Pallet jack

• Supervising experience

• Typing

• POS systems

• Processing cash transactions

• Phone answering

• Teamwork

• Sports

• Grilling

• Meal preparation

• Research

• Written communication

• Kitchen experience

• Maintaining an organized workspace

• Outside sales

• Computer operation

• Appointment scheduling

• Clean workspace maintenance

• Administrative experience

• Hospital experience

• Residential cleaning

• Classroom behavior management

• Phone etiquette

• Customer service

• Management

• Mopping

• Bed linen changing

• Legal administrative experience

• Filing

• Front desk

• Dusting

• Catering

• Basic math

• Daycare

• Training & development

Languages

• Bilingual

• Spanish

Certifications and Licenses

CPR Certification

ServSafe

Food Handler Certification

Driver's License

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