IT Support & Customer Service Professional

KEVIN T. JONUTIS

**** **** **** ***** ***** Chandler, Arizona 85224

**********@*****.***

Phone: 480-***-****

Professional Experience:

April 2025 to Present

AZ

Music Lab

Recently, I’ve been teaching students from home, offering guitar and bass lessons, and playing gigs. Looking for the right job opportunity in my field of expertise: customer service, IT support, and setting up software for customers, as well as troubleshooting with clients in the medical field.

Aug 2023 to April 2025

AZ

Nordstrom

IT Tech Support:

Assisted with laptops, phones, and websites training.

Accessed remote software to fix issues with agents' Wyse devices, software, etc. Trained new employees and fixed credit card issues with software.

Accomplishments: Training new employees and reviewing their backgrounds for the position.

Jan 2021 to Aug 2023

AZ

Consumer Cellular

IT Tech/Billing Support Representative handling screening calls from members with phone problems, billing questions, general questions, etc., while maintaining quality standards.

Accomplishments: Interacting with customer complaints and solving their problems.

May 2014 to Jan 2021 Phoenix, AZ

CVS Caremark

Member Services Representative: Handled incoming calls from the Doctors' Office, Members, DES, and other Agencies regarding mostly medical questions about the Health plan. Prior Authorizations, Refills on Medications, Health plan questions about Benefits, and prepared Transportation for members while meeting Quality Expectations.

Jan 2010 to Feb 2014 Mesa, Arizona

Direct TV

Sales Associate: Handle incoming support calls and sales calls for cable clients. The majority of incoming calls consist of technical service questions, equipment option questions, and requests for pricing and contract information. Ref. upon request.

Dec. 2004 to Jan 2009

National Imaging Association Phoenix, Arizona

Medical Authorization Liaison. Utilize Medical software to research and provide prior authorization for medical imaging to doctors’ offices and health care providers. Software and customer service trained to provide efficient support and troubleshoot or forward on calls needing more investigation.

Aug. 2003 to April 2004

McKesson Health Scottsdale, Arizona

Eligibility Coordinator. In this position, I evaluated and qualified applicants for the drug assistance program. Enrolled patients answered questions and provided information about the status of medication and program requirements.

Jan 2003 to Aug 2003

First Health Phoenix, Arizona

Claims processor. My primary job responsibility was to process claims for general liability, auto liability, and workers' compensation while meeting quality standards.

Sept. 1999 to Jan. 2003

Express Scripts Tempe, Arizona

Help Desk/Medical Rep. Responsibilities included processing medical coordinator claims, medication refills, and enrolling patients in the program. Other tasks included troubleshooting patient orders and assisting the pharmacist with rejected claims.

Jan 99 to Sep 99

MCI Services Chandler, Arizona

Help Desk and Telesales Agent

Oct 97 – Dec 98

Lucent Technologies Phoenix, Arizona

Van Driver. Investigated cell sites and did readings in the Metro-Phoenix Area

Mar 96 to Oct 97

Excel Agent Services Phoenix, Arizona

Directory Assistance Operator. Answered calls and provided numbers, addresses, etc. Feb 95 to Mar 96

Southwest Fabricators Tucson, Arizona

The assembly of Rain Bird Sprinkler Systems in the manufacturing facility.

Education:

Pima College, Tucson, Arizona - Computer Science and Music Major – Apex. 40 credits completed

MCC: Completed 160-Hour Training on Med iSOFT software

Received Certificate in Medical Billing/Coding and Terminology

KEVIN JONUTIS

Professional Resume

ABSTRACT

I have been out of work a few months now since my last assignment. During that time I’ve been training in Microsoft Office in Excel, Word, and PowerPoint. Sharping my skills for the next opportunity in my field. I’ve also been giving guitar lesson in my home and playing at well-established night clubs.

Owner

Looking for the opportunity in the following fields: Customer service in the medical field, setting up software for clients and cellular phone trouble-shooting.

Contact this candidate