Cloud Solutions Engineer with AWS Expertise

ANKIT KHANNA

McKinney, Texas ***** 682-***-**** **************@*****.*** https://www.linkedin.com/in/khanna-ankit/ PROFESSIONAL SUMMARY

Cloud Engineer with 6+ years of experience in cloud architecture, deployment and technical support. Proficient in delivering proof of concepts, leading training sessions. Leveraging a strong foundation in AWS Cloud services, problem- solving, troubleshooting and customer success, I am looking to build and present customized solutions for customers.

AREAS OF EXPERTISE

AWS Solutions Architect Professional Cloud Engineer Technical Advisor Enterprise Customer Success CloudFormation Subject Matter Expert Quality Assurance Technical Support Troubleshooting Escalation Management Proof of Concepts

TECHNICAL SKILLS

● CLOUD PLATFORM SKILLS: Amazon Web Services CI/CD IAM CloudFormation Serverless Application Model (SAM) ECS EKS Control Tower VPC Lambda EC2 S3 RDS ELB Route53, Azure, Google Cloud Platform

● AI Services: Amazon Q, Kiro CLI, Textract, Comprehend, Rekognition, Lex, Polly

● MONITORING TOOLS: CloudTrail, CloudWatch, X-Ray, Datadog, Zabbix, Grafana

● PROGRAMMING LANGUAGES: Python, Typescript, JavaScript

● DATABASES: AWS RDS MySQL PostgreSQL Aurora, MongoDB

● SOFTWARE: Microsoft Word, Excel, PowerPoint, Teams, Outlook, Jira, Zendesk, PagerDuty, GitHub, API

● OTHERS: Linux, Containers, Docker, Terraform, SQL, SSO, SAML CERTIFICATIONS

● AWS Certified Solutions Architect Professional

● AWS Certified Solutions Architect Associate

● AWS Certified Artificial Intelligence Practitioner EXPERIENCE

AMAZON WEB SERVICES, Dallas, Texas Aug 2021 – Present Cloud Support Engineer

● Act as a primary technical advisor for enterprise customers, partnering with engineering and operations teams to understand workloads, troubleshoot complex issues, and drive long-term cloud success.

● Provide architecture guidance and best-practice recommendations across AWS services, improving reliability, security, and operational efficiency.

● Own and manage critical escalations end-to-end, coordinating with service teams, Technical Account Managers, and stakeholders to ensure timely resolution and clear communication.

● Serve as AWS CloudFormation Subject Matter Expert, enabling customers with Infrastructure as Code best practices and authoring internal knowledge articles to improve support effectiveness.

● Lead deep-dive troubleshooting and root cause analysis using APIs, logs, and monitoring tools to resolve critical production incidents and prevent recurrence.

● Recognized as Quality Champion, maintaining 100% CSAT for 4 consecutive years and driving training initiatives that improved quarterly customer feedback scores by 85%. SEARCHSTAX, Gurugram, India June 2017 – June 2019

Cloud Operations Engineer, July 2018 - June 2019

● Designed, deployed, and scaled customer infrastructure across AWS and Azure using Infrastructure as Code

(Ansible, Terraform), improving deployment consistency and operational efficiency.

● Developed automation and audit solutions that identified optimization opportunities and reduced infrastructure costs by approximately $45K annually.

● Managed and maintained high-availability MongoDB replica sets (more than 1TB), ensuring data reliability, performance, and business continuity for customer workloads.

● Built a customer-facing JavaScript plugin (Vue.js) enabling personalized search experiences, improving client engagement and platform value.

● Collaborated with cross-functional teams to troubleshoot production issues, implement performance improvements, and support enterprise customer environments. Associate Cloud Operations Engineer, June 2017 - July 2018

● Supported operations for a multi-tenant SaaS platform with 1,000+ customer deployments, ensuring SLA adherence and high service availability.

● Implemented incident management and root cause analysis (RCA) processes, improving operational stability and reducing recurring issues.

● Developed Selenium-based regression test suites, increasing release reliability and reducing production defects.

● Created and maintained standard operating procedures (SOPs) and technical documentation to improve team efficiency and support consistency.

● Performed system administration tasks to enhance infrastructure security, performance, and scalability. EDUCATION

Master of Science (MS), Computer Science August 2019 - May 2021 University of Texas, Arlington, Texas

Bachelor of Science (BS), Computer Science August 2012 - May 2016 Dr. A.P.J. Abdul Kalam Technical University, India Ankit Khanna **************@*****.*** Page Two

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