IT Portfolio & Project Leadership Executive

Caroline Murphy

Woburn, MA 781-***-**** *********@*******.*** www.linkedin.com/in/caroline-murphy-IT

Profile

Dynamic IT and portfolio management leader with a proven record of driving enterprise technology initiatives, optimizing resources, and delivering measurable results. Skilled in aligning technical strategy with business goals, leading high-performing teams, and fostering strong cross-functional partnerships. Recognized for strategic thinking, data-driven decision-making, and the ability to lead complex programs from vision through successful execution.

Core Competencies

·Strategic Leadership and Team Development

·Program Governance & Process Optimization

·Stakeholder & Relationship Management

·IT Portfolio & Project Management

·Budgeting, Forecasting and Resource Planning

·Business Development & Channel Partnerships

Professional Experience

POINT32HEALTH, Canton, MA 2021 – October 2025

Manager, Technical Portfolio Managers

·Led and managed a team of 40 IT project managers (employees and contractors), serving as the primary point of escalation for delivery, performance, and risk issues while mentoring staff to drive accountability, collaboration, and consistent execution across enterprise initiatives.

·Established and enforced portfolio governance and accountability frameworks, including KPIs and quarterly portfolio reviews with IT and business leaders, providing transparency into project health, risks, and outcomes to support informed executive decision-making.

·Oversaw enterprise project intake and evaluation, partnering with senior stakeholders to assess technical proposals, balance cost, risk, and business value, and prioritize investments aligned with organizational strategy.

TUFTS HEALTH PLAN, Watertown, MA 2014 – 2021

Lead Technical Project Manager / IT Portfolio Management Lead

·Provided strategic leadership and accountability for a multi-million-dollar IT portfolio, aligning enterprise initiatives (cloud migration, regulatory compliance, and AI/ML programs) with organizational strategy and technology roadmaps, establishing the foundation for Tufts’ enterprise AI capabilities.

·Established and led portfolio governance frameworks, partnering with senior executives, architects, and business leaders to evaluate and prioritize investments, manage dependencies, allocate resources, and deliver transparent, executive-level reporting on portfolio health and outcomes.

·Strengthened delivery capability and stakeholder trust by serving as the primary liaison between IT and business functions, mentoring project managers, introducing Agile governance for enhancement workstreams (improving throughput by 50%), and optimizing release and deployment cycles to accelerate value realization.

ALTURA COMMUNICATION SOLUTIONS, Milford, MA 2010 – 2013

Sales Account Manager – New England Region

·Managed and grew 100+ telecommunications and networking accounts across the region.

·Led telemarketing, training, and webinar programs that increased client engagement and retention.

SHARED TECHNOLOGIES, INC., Norwood, MA 2008 – 2009

Business Development Account Executive – New England Region

·Developed and implemented new business acquisition and regional account growth.

·Designed and implemented a regional telemarketing program, significantly boosting lead generation.

NORTEL NETWORKS, Billerica, MA 2007 – 2008

Sales Named Account Manager – New England Region

·Managed enterprise accounts and leveraged channel partnerships to expand sales.

·Negotiated Rhode Island IT master agreement, increasing regional sales by 50% year-over-year.

BLUESOCKET, INC., Burlington, MA 2005 – 2006

Channels Development Manager

·Directed all North American channel activities for startup wireless solutions.

·Signed two new distributors and launched a global VAR accreditation

BAY NETWORKS / NORTEL NETWORKS, Billerica, MA 2000– 2005

Global Account Manager – IBM Strategic Alliances 2000-2005

·Developed and executed a global sales strategy for IBM, generating $90M annual revenue.

·Managed a $250K MDF budget and led global training for 300+ sales representatives.

BAY NETWORKS / NORTEL NETWORKS, Billerica, MA 1996– 2000

Sales Development Manager – Educational Services 1996 – 2000

·Created and executed a training business plan that drove multimillion-dollar hardware/software sales.

·Managed pricing, proposals, and annual business plans across three product lines.

DIGITAL EQUIPMENT CORPORATION, Maynard, MA 1994– 1996

Channels Marketing Manager – Networks Product Business Unit 1994 - 1996

·Designed and executed over 50 marketing programs; managed a $2M annual budget.

DIGITAL EQUIPMENT CORPORATION, Maynard, MA 1990– 1994

Account Manager – Networking Distributor 1990 - 1994

·Developed distributor business from $0 to $15M in four years.

·Trained 300+ sales representatives and consistently exceeded sales goals

Education

B.A. ECONOMICS UNIVERSITY OF MAINE, ORONO, MAINE

Technical Skills & Abilities

Project Management Tools (JIRA, MS Project, ServiceNow) Microsoft Office Suite Agile and Waterfall Methodologies ITIL Framework

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