Member Experience Leader & Operations Supervisor

Spring Hill, United States,

352-***-****, ************@*****.***

SUMMARY

SKILLS

EXPERIENCE

EDUCATION

KRISTEN BARRETT

New Club Talent Team Member Experience Leader

Resourceful store manager achieved customer fulfillment goals through effective

management of cost and logistics determinants. Implemented plan to maximize

company revenues with minimal additional resource investment. Worked closely

with internal partners, and adopted new functional technology to meet preset goals

and objectives. Organized and dependable candidate successful at managing

multiple priorities with a positive attitude. Willingness to take on added

responsibilities to meet team goals.

Shrinkage Control Internal Loss Prevention

Handling Escaiations Employee Coaching and Motivation

Leadiny Team Meetings Time Management

Employee Performance Reviews Customer Experience Management

MEMBER EXPERIENCE SUPERVISOR AT BJS WHOLESALE CLUB

Brooksville, Florida, 10/2024 - Current

* Leadership: Directly manage Front End Leads, Cashiers, and Membership

Ambassadors, providing guidance and developing talent.

* Member Service: Ensure a positive, consistent service experience, managing front

door recovery and member complaints.

* Operations: Maintain club standards (GOLD), oversee audit compliance, and

manage daily tasks.

* Membership Growth: Drive membership acquisition, retention, and loyalty

programs.

* Training: Oversee team training and certification, fostering operational excellence.

* Communication: Act as a liaison between team members, leadership, and support

teams.

GENERAL STORE MANAGER AT RUE21

Brooksville, FL, 05/2007 - 07/2020

CUS1OMER SERVICE SUPERVISOR AT WALMART

Spring Hill, FL, 02/2002 - 03/2007

Responded to customer concerns, working with manager to significantly raise

customer satisfaction ratings. Supervised and evaluated staff, enabling them to

improve skills, achieve daily objectives and attain advancement. Processed

payments for credit and debit cards and returned proper change for cash

transactions. Directly worked with customers to ensure customer satisfaction.

Handled customer concerns and complaints. Unloaded arriving product stock and

moved to store display areas. Used dollies and pallet jacks to unload and organize

merchandise from delivery trucks. Removed all boxes and related trash from sales

floor and processed through compactors. Assisted customers by finding items

quickly to boost store satisfaction rates. Realigned merchandise throughout

assigned section to give shelves and racks professional appeal. Observed safety

protocols when transporting merchandise to different areas of store to alleviate item

damage.

CENTRAL HIGH SCHOOL

Brooksville, FL, 2001 - 2001

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