Salesforce Developer & Admin with 4+ Years Experience

Thirumala Dhanush Kammaripalle

+1-571-***-**** ***************@*****.*** Linkedin

SUMMARY

Salesforce Developer & Administrator with 4+ years of experience supporting Salesforce and AWS-backed systems in large-scale, customer-facing environments. Expert in Apex, SOQL, Lightning Components, Visualforce, Salesforce integrations (REST/SOAP APIs), enterprise Salesforce architecture on the Force.com platform with hands-on experience in Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud. Proven ability to manage day-to-day system operations, provide technical customer support, perform root cause analysis, and maintain secure, scalable, high-availability applications.

CERTIFICATIONS

• Salesforce Certified Administrator

• Salesforce Certified Platform Developer I

• Salesforce Certified Platform Developer II

• Salesforce AI Associate

• Salesforce AI Specialist

WORK EXPERIENCE

Workday California, USA

Sr. Salesforce Developer Jul 2024 – Dec 2025

• Led efforts in the ITGC project, focusing on access and control management for users post-opportunity closure, which improved compliance with SOX regulations in Salesforce

• Ensured secure and structured access provisioning by implementing protocols for granting permissions to diverse user groups, resulting in enhanced data security after opportunities were won

• Developed Marketing Cloud automations using Email Studio and Journey Builder for lead nurturing campaigns.

• Focused on calculating and identifying Most Qualifying Leads, automating the conversion process to opportunities, prospects, or customers, which increased conversion rates and streamlined sales processes

• Built custom Lightning Web Components (LWC), Aura components, and Visualforce pages to enhance Sales Cloud functionality, streamlining workflows and optimizing Lightning record pages for improved usability and efficiency for sales teams.

• Leveraged Salesforce Einstein AI to implement predictive lead scoring, enabling the marketing and sales teams to focus on high-conversion prospects, resulting in increased sales efficiency and improved revenue generation. Integrated Einstein Bots and Einstein Next Best Action into the customer support workflow, enhancing case resolution times and personalising customer interactions through AI-driven recommendations.

• Integrated Einstein Bots and Einstein Next Best Action into the customer support workflow, enhancing case resolution times and personalising customer interactions through AI-driven recommendations.

• Participated in building advanced Salesforce Lightning applications using LWC, event handlers, controllers, and custom CSS to deliver high-quality, interactive user experiences.

• Engineered Lightning Component Framework solutions and built modular, reusable Aura components to support scalable enterprise application development.

• Created and enhanced Lightning applications leveraging the Lightning Design System, Lightning App Builder, and custom Lightning Component features for improved usability.

• Worked within enterprise Salesforce environments adhering to best practices for source control, CI/CD, version management, and release governance.

Workday California, USA

Salesforce Developer May 2023 - Jun 2024

• Developed Apex Triggers, Apex Classes, and Visualforce pages and components with various customizations requested by business users, enhancing system functionality and user satisfaction

• Integrated Salesforce with other systems like Marketo, Groove, DocuSign using REST/SOAP APIs and middleware tools like MuleSoft, improving data accessibility and system interoperability

• Assisted in creating and managing data flow between Salesforce and external applications using SOQL, ensuring data integrity and improving operational efficiency

• Developed Batch Classes, Future Methods, and Queueable Methods in Apex to address complex scenarios where synchronous methods hit governor limits, improving automation efficiency

• Partnered with business users to gather requirements and authored detailed technical design documents for scalable Salesforce implementations.

• Supported enterprise Service Cloud deployments, delivering improved customer service operations and rebuilt Sales Cloud territory models through ETM.

Verzeo PVT.LTD Hyderabad, India

Salesforce Developer/Administrator May 2021 - Jan 2022

• Configured and customized Salesforce.com through standard setup tasks and developed Apex components, including Triggers, Classes (custom controllers and controller extensions), Scheduled Apex Classes, Batch Apex, Apex Sharing Rules, and Email Services, to meet the application's functional requirements

• Integrated Service Cloud features like Omni-Channel and Case Routing for faster issue resolution.

• Built Finance Cloud data synchronization through REST/SOAP APIs and MuleSoft.

• Developed batch, queueable, and schedulable Apex processes to handle automation limits.

• Configured Financial Accounts, Action Plans, and Relationship Groups within Finance Cloud modules.

• Worked with AppExchange tools such as Action Plans, Strike Address Verification, and DocuSign to enhance functionality and streamline processes.

Indian Servers Hyderabad, India

Salesforce Developer Intern Aug 2020 - Jan 2021

• Configured Salesforce Health Cloud features like Care Plans and Patient Timelines for better healthcare management.

• Developed responsive Visualforce pages for Community Cloud portals using HTML, CSS, and JavaScript.

• Automated care coordination workflows and created Health Cloud dashboards for providers.

• Developed Apex classes and LWC components with customizations requested by business users, resulting in tailored solutions that met specific business needs

EDUCATION

George Mason University Fairfax, VA,

Master's, Computer Science (2022-2023)

Jawaharlal Nehru Technological University, MGIT Hyderabad, India Bachelor of Technology, Computer Science(2017-2021) CORE COMPETENCIES

• Salesforce Clouds: Sales Cloud (Opportunity Management, Lead Scoring), Service Cloud (Case Management, Omni-Channel), Marketing Cloud (Email Studio, Journey Builder), Experience Cloud.

• Development: Apex, Lightning Web Components (LWC), Visualforce, Aura, Flows, Process Builders, Workflows

• Integration: REST/SOAP APIs, MuleSoft, AWS Services

• CI/CD & Tools: Git, Copado, Opsera, VS Code, Workbench, Flosum, Dev Console, Change Control

• Security: OAuth 2.0, SAML, SSL, Authentication & Authorization, Sharing rules, Field-Level security

• Programming: JavaScript (ES6), jQuery, JSON, XML, Python, HTML, CSS

• Methodologies: Agile/Scrum, SOX Compliance, Performance Optimization, SDLC

• Data: SOQL, SQL, Data Migration, Data Loader, Data Import Wizard, Data Quality, Data Integrity, Data Hygiene, Data Normalization, Referential Integrity, Duplicate Detection, Data Governance

• AI/Automation: Einstein Bots, Next Best Action, Predictive Lead Scoring PROJECTS

Lightning Datatable with Picklist Inline Editing & Color Disposition:

• This Salesforce project provides a Lightning Web Component (LWC) solution to manage Customer SKU Heatmap records efficiently through a dynamic and interactive data table. This component allows users to view and edit multiple Customer SKU records on a single screen, significantly improving user experience and productivity.

• GitHub URL: https://github.com/dhanushkautilya/SFDX_LWC_InlineEditingLDT Dynamic Territory Manager (DTM):

• Dynamic Territory Manager (DTM) is a customizable Salesforce-native solution for managing and assigning territories based on User Profiles, Roles, Regions, and other custom logic. This project is built using Apex, Lightning Web Components, and Custom Metadata for a fully configurable Territory Assignment Engine.

• GitHub URL: https://github.com/dhanushkautilya/SFDX_DynamicTerritoryManager

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