Salesforce Administrator & Developer with 2+ Years Experience

B.V.S PRASHANTH

+1-913-***-**** **********************@*****.*** Overland Park, KS

LinkedIn: https://www.linkedin.com/in/balabhadrapatruni-venkata-sai-prashanth-7632441b3/ Summary

Certified Salesforce Administrator with over 2 years of experience overseeing Salesforce environments, managing user access, ensuring data integrity, and building automation using Flows and Data Loader. Proficient in Sales Cloud, Service Cloud, and Marketing Cloud, with strong experience in Salesforce customization, reporting, and data governance. Adept at collaborating with stakeholders, maintaining documentation, and training users to maximize CRM adoption and efficiency.

Experience

Accenture Hyderabad, India

Application Development Associate July 2021 – Aug 2023 Salesforce Developer - State of New Mexico project Industry Domain: Government / Public Sector

• Configure and develop Salesforce solutions using Apex, Visualforce, and Lightning Web Components (LWC) to meet business requirements.

• Developed and deployed Apex classes and triggers using Salesforce’s strongly typed, object-oriented programming model.

• Built Lightning Web Components (LWC) to enhance user experience and improve UI performance.

• Customize Salesforce platform features including objects, fields, workflows, Flows, validation rules, and security settings.

• Implemented Salesforce Workflow Rules, Process Builder, and Flows to automate business processes.

• Created and customized reports using Salesforce Report Builder to support business analytics and operational insights.

• Worked with Conga Composer to generate automated documents including contracts, proposals, and reports directly from Salesforce data.

• Utilized Copado (Salesforce-native DevOps platform) for version control, CI/CD deployments, and release management.

• Design and implement Salesforce integrations using REST/SOAP APIs and standard integration patterns to support data exchange with external systems.

• Gathered and analyzed functional requirements from business stakeholders and translated them into scalable Salesforce solutions.

• Delivered business and IT process improvements through automation and system optimization.

• Provided production support and ensured Business As Usual (BAU) operations by resolving defects and managing enhancements.

• Participate in Agile/Scrum ceremonies, contributing to sprint planning, development, testing, and deployments.

• Use version control tools (Git) and follow best practices for code management and deployment.

• Created and maintained comprehensive technical documentation, including deployment procedures and recovery guidelines. Unit testing, debugging, and performance optimization to ensure high-quality, scalable solutions.

• Support Salesforce releases, enhancements, and production issues while maintaining technical documentation.

• Followed organizational development standards, coding best practices, and security guidelines.

• Completed required training programs and continuously enhanced technical knowledge through Salesforce releases and certifications.

• Performed version control, change management, and UAT support during deployments and Salesforce releases.

Snowflake Developer - AT&T;

• Integrated Salesforce with Snowflake and AWS systems to enhance analytics and reporting.

• Optimized ETL pipelines to improve data flow between Salesforce and GTM analytics platforms.

• Collaborate with data owners and cross-functional teams to gather, interpret, and validate data requirements.

• Write and optimize SQL queries; build dynamic reports and dashboards in Tableau.

• Work with domain experts to define analysis methodologies and translate high-level questions into actionable insights.

Indian Servers Visakhapatnam, India

Machine Learning Intern Aug 2020 – Dec 2020

• Contributed to the project “Self-Driving Car using Deep Learning” by implementing computer vision and neural networks to enable autonomous navigation.

• Implemented real-time object detection and lane recognition using TensorFlow/PyTorch.

• Applied model optimization and testing methodologies to enhance accuracy and inference speed.

• Gained foundational experience with AI/ML pipeline development and data preprocessing. Technical Skills

Salesforce: Administration, Sales Cloud, Service Cloud, Marketing Cloud, Apex, Lightning Web Components (LWC), Workflow Rules, Process Builder, Salesforce Report Builder, Conga Composer, Copado, Flows, Validation Rules, Reports, Dashboards, Data Loader, Workbench, APIs, Security, Access Management, Production Support (BAU). Languages: Apex, LWC, Visualforce, XML, JSON Processing, Object-Oriented Programming

(OOP), SOQL, SOSL, JavaScript.

Tools: Salesforce Developer Console, VS Code with Salesforce Extensions, Salesforce CLI

(SFDX), Workbench, Git, Copado, Postman, Data Loader, Snowflake, Airflow, Databricks, VSCode, AWS, Relational Databases (DB2 concepts, SQL).

Others: Microsoft Office 365, Agile/Scrum Collaboration, Stakeholder Communication, Functional Requirement Gathering, Business Process Improvements. Data Visualization: Tableau (dashboards, dynamic reports), Splunk. Automation: Salesforce Flows, Workflow Rules, Process Builder, Approval Processes, Validation Rules, Assignment Rules, Auto-Response Rules, Email Alerts, Apex Test Classes, Integration Testing, Debugging, Performance Optimization, REST APIs, Third-party System Integrations. Integrations: APIs, DocuSign, Snowflake, AWS, Conga Composer. Certifications

• Salesforce Certified Administrator (SCA).

• Salesforce Certified Associate.

• Salesforce Certified Marketing Cloud Email Specialist.

• Salesforce Service Cloud Consultant.

Education

University Of Central Missouri, Warrensburg, MO

Masters degree in Computer Science, CGPA: 3.22/4.0 Aug 2023 – May 2025 Gitam University, Visakhapatnam, India

Bachelors in Computer Science & Engineering, CGPA: 6.97/10.0 June 2017 – May 2021

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